A percentage of all of our proceeds are donated to the NYPD, FDNY, and surviving family members of 9/11 victims.All items are 100% authentic and Officially Licensed by The City of New York. Every one of our products include an official tag and will be shipped in mint condition.You can always return any item for an exchange or refund. You will cover shipping fees both ways. If you want to exchange size please return the order/item to us and include a note with exchange information. We will not replace or refund any used items. If you are returning to exchange size please enclose re-shipping fee We guarantee delivery of all items. If something goes missing we will file a claim - for international shipments we may not be allowed to file a claim until 45 days passed. We can’t guarantee a specific shipping time unless expedited services are being used. We will always try to ship out within 1-2 business days of received payment but can’t guarantee unless otherwise stated in description. International buyers are responsible for any customs fees that may apply in your country.