What if I receive my item and then decide I no longer want or need it?
If you change your mind about an item or decise you no longer want it, you must notify us of your intention to return it within 14 days from the date you received the item. If it is outside of the 14 days then it is at our discretion as to what actions are taken. You must ensure that any returned goods are complete including all fittings and are undamaged, resalable and in their original packaging. Once an item is received and checked, you will receive a refund including the original postage and packing costs paid. Please ensure your parcel is sensibly and suitably packed and protected. It is your responsibility to ensure the goods arrive back with us safely and it is advised that you use a tracked delivery service. We can not be held responsible for items you return to us that get damaged or go missing in the post.

Note: Once software has been opened or you have receive an activation or licence key, it can not be returned for any reason.

Note: If you paid for an enhanced delivery service such as Royal Mail Special Guaranteed by 1pm, then you will only be refunded the "basic" delivery cost and not the full cost of the enhanced delivery service. This is in compliance with the Consumer Contracts Regulations.

Note: A deduction can be made if the value of the goods returned has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop. This is in compliance with the Consumer Contracts Regulations.

What if my item is faulty when I receive it?
In the unlikely event your item is faulty when you receive it, please contact us in the first instance to explain the issue you are having. If the item is confirmed faulty then it may be required that the item is to be returned to us, in which case we will refund the return delivery cost. Where possible you must ensure that any returned goods are complete including all fittings and are undamaged and in their original packaging. Once the item is received and checked, the buyer will receive a refund or replacement as agreed. In some instances it may not be necessary for the faulty item to be returned, but this is at our discretion on a case by case basis.

What if my item develops a fault?
We offer a 30 day faulty item guarantee on all item. This guarantee is for 30 days from the date of purchase and guarantees our products are free from faults and defects in materials and workmanship. It does not cover general ware and tear or parts and consumables that are expected to be replaced as part of using the product. In the unlikely event your item develops a fault, please contact us in the first instance to explain the issue you are having. If the item is confirmed faulty then it may be required that the item is to be returned to us, in which case we will refund the return delivery cost. Where possible you must ensure that any returned goods are complete including all fittings and are undamaged and in their original packaging. Once the item is received and checked, the buyer will receive a refund or replacement as agreed. In some instances it may not be necessary for the faulty item to be returned, but this is at our discretion on a case by case basis. If your item develops a fault after 30 days from the date of purchase then you will need to go through the manufacturer and will need to rely on the manufacturers warranty where offered. Details of the manufacturers warranty will usually be included with the product or found on the manufacturers website.

What if I damage my item?
If your item becomes damaged by accident, a deliberate act, improper use or ware and tear then you can not return it under any circumstances. No guarantee or warranty covers damage.

Note - The tips of DAGi Styluses are spring loaded and can be easily damaged or bent if not handled or installed/uninstalled correctly. The tips are a replaceable part and are considered a consumable, so you can not return a stylus with a damaged tip under any circumstances.

Product Suitability
You are responsible for ensuring correct product selection and suitability for your own application and no responsibility or liability can be borne by Extreme Hardware for damage or loss incurred, including data loss, due to incorrect product selection or installation howsoever caused, either directly or consequentially. Installation of the products is at your own risk. For your own safety and to avoid damage to your computer we strongly recommend you read the installation instructions available on the manufacturer's website or supplied with the product, and if you have any doubt about your own ability to install the products then you should ask a qualified computer engineer to do the work for you. When using a stylus purchased from Extreme Hardware, it is recommended that you use a screen protector on your device to protect it against marks or scratches that may be caused by the use of a stylus. Extreme Hardware accepts no responsibility for any damage caused to your device as a result of using a stylus purchased from us.