Please refer to our guide below for any questions that you may have.
Orders
Q.What email communication will I receive after placing my order?
A.Once you have completed your order you will receive the following communications:
-Order Confirmation email - to confirm that your order has been received.
-Payment Received - to confirm that your payment has been processed by PayPal.
-Item dispatched email - to confirm that your order has been dispatched.
-Feedback email - to remind you to feedback your comments.
Q.How will I know when my order has been dispatched?
A.You
will receive an email from eBay to confirm that your item has been
sent. Our aim is to have all items dispatched within 48 hours.
Q.Can I change the delivery address on my order?
A.For
security reasons, once an order has been placed we are unable to change
the delivery address, please contact us if you require us to send your
order to different address.
Q.Can I change my order?
A.Yes.
Please make sure you check your order carefully before submitting.
However, if your need to change your order please contact us before its
dispatch. Always double check your order confirmation to make sure all
the details are correct.
If you would like to cancel your order
please contact us and we will endeavour to have the order removed from
our system as a matter of urgency. Please note that this may not always
be possible due to processing times and our commitment to a speedy
dispatch from our warehouse.
Q.If I purchase more than one item, can I combine my order to save on postage?
A.Add
all the items you wish to purchase into your basket before making
payment, once all the items are in the basket all them discounts will be
applied by eBay before the payment is made.
Payments
Q.How can I pay for my order?
A.PayPal
and Postal Orders (payable to U Jamal) are the method of payments that
we accept. All items must be paid for prior to dispatch. We are unable
to take an order and hold it pending payment.
Q.When will payment be taken for my order?
A.Payment will be taken when you place your order. Your item will usually be dispatched within 48 hours.
Q.How long do I have to pay?
A.Immediate payment is required for all sales.
Deliveries
Q.Where do you deliver to?
A.We
deliver to any address in the UK mainland, as well as Worldwide. If for
any reason your country does not appear in the postage and payment tab,
then please message us through eBay messaging service to obtain a quote
for the P&P to your country. Delivery rates and delivery times may
vary by country.
Q.Are there any UK or international addresses where delivery might take longer?
A.Yes,
there are certain locations in the UK including, the Highlands, the
Channel Islands. Remote areas both in the UK and internationally may
take longer to deliver your order.
Q.How will I know when my order has been sent?
A.As
soon as your order is dispatched from our Warehouse you will be sent an
email to confirm that it's on its way. Your item will usually be
dispatched within 48 hours.
Q.Once my order has been dispatched when will I receive it?
A.The
estimated delivery time for UK orders is 3-5 working days for
deliveries within the UK or 7-10 working days for deliveries overseas.
Deliveries are made Monday to Friday 8am to 6pm excluding public
holidays.
Please note: Whilst we make every effort to deliver
goods in the time specified, we cannot guarantee delivery in that time
period or accept liability for deliveries made outside of this
time-scale. We cannot accept liability for out of pocket expenses or
other costs incurred due to failed or delayed deliveries.
Please
note we have to allow 10 working days for delivery inside the UK and 21
working days for deliveries outside of the UK to have passed before
we're able to investigate the item as 'Lost In Post'.
Q.What do I do if I have not received my order?
A.Should
your order not arrive within the estimated time (please see 'Once my
order has been dispatched when will I receive it?') please contact us so
that we can class the item as 'Lost In Post' and investigate with the
delivery company.
Please remember that we cannot investigate any
missing orders until 10 working days have passed for UK deliveries and
21 working days for overseas deliveries.
We ask that you ensure
you report any items not received within 30 days of dispatched as after
this time we may not be able to replace or refund your item.
Q.What happens if I am not at home to accept my delivery?
A.In
the event that you have ordered a product which will not fit through
your letterbox, and you are not in to take delivery, then the postal
service will follow their usual procedure. For UK orders this usually
means a card is left to notify you of an attempted delivery and the item
will be held at your local sorting office.
For International orders please refer to your local postal company for their standard procedure in case this differs to the UK.
Q.The product has arrived faulty/damaged, what should I do?
A.We
apologize for the inconvenience if we have delivered a faulty or
damaged item. If the product you have ordered has arrived faulty or
damaged, please contact us through eBay messaging service and
instructions will be provided. Our recommended returns service is Royal
Mail 2nd Class Tracked.
Your PayPal account will be refunded in full plus return postage costs incurred upon arrival back to us.
Q.I have been delivered the wrong product, what should I do?
A.We
apologize for the inconvenience if we have delivered the wrong item,
please contact us through eBay messaging service and instructions will
be provided. Our recommended returns service is Royal Mail 2nd Class
Tracked.
Your PayPal account will be refunded in full plus return postage costs incurred upon arrival back to us.
Severe Weather
Should
there be any severe weather conditions, each day will be assessed as it
comes and you will be emailed advising of what actions have been put in
place and when you should expect to receive your order. Please be
assured that in these circumstances, Universal Fashion will do
everything possible to fulfill your order within the limitations that
the weather brings.
Q.Do you deliver on Bank Holidays?
A.Bank
Holidays are not classed as working days so we don't include these in
our estimated delivery times. In this instance you should expect
delivery on the next working day.
Q.When you ship overseas do you combine postage charges/send items together?
A.All items paid for before 9.30am will be combined and dispatched the same working day.
Return Policy
Q.What is your return policy?
A.We
want you to be happy with your purchase. However, if it is not suitable
for any reason, we are happy to refund your purchase providing it is:
Returned
within 30 days of receiving your order, It is in original undamaged
packaging with all tags intact, the product is in the same condition as
how you received it. You have a statutory duty to take reasonable care
of our goods whilst they are in your possession and during transit. We
cannot accept liability for goods that get lost or damaged when they are
returned, and request that you return the items using a Track and Trace
service to avoid disappointment. If the item you receive is faulty,
damaged or the wrong item has been sent, please follow our returns
instructions and we shall refund you in full including return postage.
Our recommended returns service is Royal Mail 2nd Class Tracked.
With
the exception of faulty or damaged goods, if you return your purchase
after 30 days of receiving your order, we reserve the right to not offer
you a refund. We will instead return your original purchase to you and
prior to sending it out, you will be charged the delivery fee that is
applicable to the postage for the item(s).
Q.How do I return an item?
A.We
want to ensure you are totally satisfied when shopping with us so, if
you change your mind for any reason, you are able to report an unopened
item to us for Return within 30 days of it being dispatched to you.
Please open return request through ebay returns process using 'Return an
Item'.
You will need to package the item securely and include a note with your user id for identification.
Q.When will I receive my refund/replacement?
A.We will process your refund/replacement within 3 working days from the day the item(s) received back into our warehouse.