The Candle Zone is an independent retailer operating from its premises in Harrow, Middlesex. We have been in the gifts and collectables business for the last 20 years and understand the expectations and needs of our customers.

Due to continued success and growth we have expanded our range of merchandise to include luxury scented candles and fine fragrance diffusers from the popular Parks of London range. Each item is beautifully packaged in a luxurious presentation box and would make a memorable gift to enhance and compliment the decor of any home.

All of our candles are made of natural wax and manufactured in the UK. The unique formula is made up from 100% certified vegan ingredients and from renewable sources. Candle wicks are lead free with no petrol/paraffin waxes used.

The fine perfume diffusers are made with organic natural alcohol and high levels of essential oil based fragrances to ensure they fully scent a room with a delightful bouquet.

The Candle Zone offers unique, beautifully crafted gifts in superb packaging at the touch of a button.

We only accept PayPal only as our chosen method of payment.

PayPal allows buyers to pay using a major credit card or direct transfer from your bank account. You may sign up for a PayPal account by clicking here.

eBay is primarily set up to accept PayPal as the chosen method of payment. Buyer and seller protection is an advantage of using this method. Please be aware that we can only accept PayPal payments from confirmed and verified accounts only. Deliveries will only be made to a PayPal confirmed address.

Please note that payments made by e-cheque can take up to 14 days to clear. Items will not be sent until confirmation from PayPal that payment has been cleared.

We dispatch our luxury scented candles & diffusers once a week, mainly on a Friday. We do not post on Saturday or Sunday. All of our items are sent recorded and insured.

The Candle Zone uses Royal Mail for the majority of shipments and uses UK Mail, DPD and FedEx for larger items.

Delivery of items to the following Scottish Highlands and Islands postcodes:

IV, HS, KA27-28, KW, PA20-49, PA60-79, PH17-26, PH30-44, PH49-50, ZE may incur higher delivery charges for courier shipments. If the actual delivery charge to far off regions mentioned above is more than you have paid at checkout, a separate invoice will be sent out to you to cover the difference in delivery cost.

UK Shipments:

Orders will be shipped out by Royal Mail 1st class recorded delivery service. We ship out once a week on a Friday. It is advisable to check with your local postal facility to ensure they are not holding your package for you.

Non-UK Shipments:

Orders shipped outside of the UK can take any time between 7 - 21 working days to arrive with no consistency. Delivery time and cost of shipment varies from one region to another

Products you have purchased may be returned within 14 days, but you must get our permission to return an item before sending it back. The product must also be returned in an unused, resaleable condition and in the original packaging.

To initiate a return please open an eBay return request which is in each listing.

Please remember to include the Item number or your user ID and Postcode to help us process your return promptly. All returns should be sent via a recorded service with tracking. Please check that your item is sufficiently insured in case of loss. We can only refund items that we receive.

Faulty Goods:

All goods are sold as new unless otherwise stated on the individual listing. Any item found to be faulty or damaged when received must be returned to us within 14 days of receipt, please contact us through eBay communications so that we can arrange to replace your faulty item as quickly as possible. We may ask you to e-mail us a digital picture of the damaged goods or send the product back for inspection. We will either replace the product or will refund your payment in full (including shipping costs).

Wrong Item Delivered:

If we deliver the wrong item, please contact us within 7 days of receipt and we will arrange to replace your item as quickly as possible.

Change of Mind:

If you simply change your mind and want to return the goods for exchange or refund, you must return the goods to us within 14 days of receipt. The goods must be returned to us intact and in a saleable condition. You must return the goods at your own cost. If you are returning the goods for refund, we will refund the full cost that you paid for the goods, but we will not refund the cost of returning the goods to us.

Please note that none of the above affects your statutory rights.

Methods of Contact:

In the first instance please contact us through eBay communications, so that your issue can be tracked and resolved as quickly as possible.

If you would prefer to speak to someone in person then you can contact us by telephone: 020 8907 1339 (Mon-Fri 09.30am-6.00pm)

Returns Address:

Returns Department
The Candle Zone
380 Kenton Road
Harrow
Middlesex
HA3 8DP
United Kingdom

The Candle Zone
380 Kenton Road
Harrow
Middlesex
HA3 8DP
United Kingdom

Telephone: 020 8907 1339

Email: amazon@thecandlezone.co.uk