All our Elnas and Janomes come with a 2 back to base warranty. This nationwide warranty covers all parts and labour involved in the event of a manufacturer's fault and is completed by us in Everton Park, QLD.

If you do ever have any problems with the machine we encourage all our customers to give us a call or send us an email and more often then not our technicians or our floor staff can help you out with any problem that you have.

For Terms and conditions please see our website

Unfortunately servicing is not covered by warranty however general servicing can be performed by any authorised Janome dealer or accredited repairman, most sewing machine shops are accredited in Janome repairs. If you consider yourself quite handy or are unable to make it to a repair shop then service manuals for the machines are avilable online.

While Elna and Janome recommend that a machine should be serviced every 18~24 months, this is only because of the build up of fabric fibres (fluff) that can get trapped in the machine which can clog up the machine and soak up the oil on the lower shaft. 

The best way to extend the life of your sewing machine between services is to get either a hair dryer or vacuum cleaner with a small nozzle and remove the fluff from the machine every 3 months and place a small drop of oil on the bobbin hook race and in the oiling hole located to the right of the needle plate every 6~10 months and for an overlocker place a small drop of oil on the loopers and in the oiling hole located to the left of the needle plate (under the side casing) every 6~10 months. By doing this, you can extend the time between services to around 5~6 years.

If you are missing something in the pack do not worry, sometimes the supplies dwindle for our bonus packs in our warehouse because they supply our physical store at the same time. Just check your pack because Josh in our warehouse makes sure that if you are missing something that you will be given something of GREATER value than your missing part.

We generally ship our parcels through Australia Post from our shop front in Everton Park, more often than not we ship parcels next business day from when you order. 

Lots of our machines are stored off site to keep the shop neat and tidy, while 99% of the time we have the machine in our shop ready to go on the odd chance you order something we do not have we get the warehouse to deliver it to us.  

Please realise that while eBay’s expected arrival date can be very accurate, it does not take into account that our parcel pick up is around 2pm some days so if payment is not received by then, there is a high chance that it will be sent out the next day. Furthermore as an added security feature from Paypal sometimes payments can be held for periods up to 24hours, while it does not happen often just be aware that we deal with hundreds of transactions a day.