Q: Why is the storage not suit  as the description?

A:The storage ordinary consists three parts, internal storage,NAND FLASH and System used,some box even have only two parts,NAND FLASH and System used, because the System Use some storage,so the available storage will be less than the description,we also list the available storage on the listing,and sometimes because the BOX will preloaded some APPs,then the available storage will decrease little, i will update as soon as possible.

Q: Why is the wifi not stable,when i watch TV?

A: Because the TV BOX support TV video signal,so it need good network environment,i suggest its much better if used with a

Network cable connected between the Box and your Internet Router, if you must use the wireless manner, i suggest that you need keep the TV BOX near the Signal source possible, and  don't  keep the BOX and the Signal source between the wall.

Q:Why i hear some noise when watch TV ?

A: When using the Box if you have Sound and No Video or Video and No Sound it is not a fault with the Box it is the Internet Connection or the Streaming Link you are connected to.

Q: Why some links are not work?

A: If any links are not working try other sites, The way streaming sites work Broken Links or sies being down can happen at any time so just move on to another site, remember there are plenty  more sites to use.

Q: Why some XBMC Add-ons do not work?

A: Because the XBMC add-ons always update to new version, so you need update the newest add-ons, and even sometimes need new XBMC version can support that add-ons,please be patient.

Q:How add XBMC add-ons?

A: We offer a video to teach you how to add some of add-ons, but do not promise all XBMC add-ons, and we will try our best to help you to solve problems about XBMC.

Please leave five stars positive feedback positive comment and Five-Stars.

Contact us if you have any question, Give us a chance to serve you, negative feedback could not solve anything,

communication Please!

(NO)                     Three stars is LOW star, NO 1,2,3 stars PLEASE!

(YES)        Please give us Five-star!

Have Question or Problem??

Step 1: Contact seller

Step 2: Select the 1st topic: I have a question about using my item or I want to send the seller a message.  NO others please!

Select a topic:

I have a question about using my item or I want to send the seller a message(0)(YES)

       YES, THIS ONE!!! We will try our best to solve online if possible, if not, will give correct return address.

I did not receive my item(2)(NO)

I need to return my item(1)(NO)

I receive an item that was not as described(1)(NO)

Request to cancel this order(1)(NO)

Step 3: Describe your question clearly; we will give you the best solution

We will help you to track the parcel all the way and give best solution for your order, please do not open case before give us a chance for communication!

1. We have always been trying to provide the best service and reliable product for every customer, However , accident may happen sometimes please contact us solve any issue before leaving a negative feedback.

2. We have a very professional and attentive customer support team.  Welcome to contact us any time and any issue will be solved by our great communications.

Paypal only, eCheque will be held until cleared, All ship to paypal address. Appreciated for the prompt  payment, Contact

us if bid by mistake, system open unpaid item automatically.

1. Orders processed within 24-48 hours of payment verification.

2. We only ship to confirmed Paypal addresses. Your PAYPAL address must match your Shipping address.

3. Service transit time is provided by the carrier. Transit times may be a little delayed during holiday season.

4. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!    

Import Duties:

1. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

2. Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying.

3. If you customs request that cost, please notice these charges are normally collected by the delivering freight (shipping) company or when you pick up the item up. Tax Not  shipping cost, because full shipping fee is prepaid. 

Shipping time:

1. Different shipping time to each area, please notice before bid.

2. Shipping time may be delayed due to varied situation(such as holidays, war, weather etc.), contact us to get good service after Estimated time

Country                                                                   Approx Delivery Time

United States/Australia/UK                                      10-15 working days

Canada/Israel/ Azerbaijian/ Russia/

Maldives/ Eastern Europe/ Middle East                   25-35 working days

Brazil/Chile/South America                                       may need 6-8 weeks due to strict custom inspection

Western Europe/New Zealand                                 18-25 working days

1. Accept Return in 30days for refund or replacement, goods in resalable condition.

2. Offer one year for repair warranty.

3. Contact for address and reference number before return(note: unannounced parcel may be returned to wrong address, seller will not be responsible for this.

4. First 2 months of purchase , buyer pay return postage, seller pay postage for replacement(from China to your location). After 2 months of purchase, non-quality problem, 2 ways of shipping cost paid by the buyer. After 4 months, two way shipping cost paid by the buyer in any circumstances.

5. No factory warranty for the man-made damage(Such as dismantle mainboard, damage screen etc). Our company offer service, factory may charge for repair, contact us for details.