FREE SHIPPING:
FANCY DRESS COSTUME CLOSET OFFERS FREE TRACKED AND TRACED SHIPPING USING AUSTRALIA POST FOR ALL OUR DELIVERIES. WE INCLUDE TRACKING INFORMATION AND ALWAYS POST OUR ITEMS IMMEDIATELY BUT REMEMBER, DELIVERY IS DEPENDENT UPON AUSTRALIA POST.
EXPRESS SHIPPING:
WE OFFER EXPRESS SHIPPING WITH AUSTRALIA POST FOR AN ADDITIONAL COST.
IN MOST CASES YOU WILL RECEIVE YOUR PACKAGE THE NEXT BUSINESS DAY - PLEASE REFER TO THE AUSTRALIA POST WEBSITE FOR DETAILS ON AREAS GUARANTEED NEXT DAY DELIVERY.
COMBINED SHIPPING:
IF YOU PURCHASE MORE THAN ONE ITEM, COMBINED SHIPPING WILL BE CALCULATED AT CHECKOUT.
FANCY DRESS COSTUME CLOSET OFFERS A HASSLE FREE RETURN POLICY. WE ARE CONFIDENT IN THE PRODUCTS WE SELL AND BELIEVE THAT WE PROVIDE SOME OF THE BEST VALUE AND AVAILABLE COSTUMES ONLINE. WE ALWAYS TRY TO BE AS THOROUGH AS POSSIBLE WITH THE DESCRIPTIONS OF EVERY SINGLE ITEM WE OFFER FOR SALE.
ACCURATE IMAGES, DETAILED DESCRIPTIONS, SIZING CHARTS, AND SO ON ALL HELP TO ENSURE YOU GET THE BEST COSTUME POSSIBLE FOR YOUR OCCASION. SOMETIMES HOWEVER, THERE IS A NEED TO RETURN (OR EXCHANGE) A COSTUME, SO WE WANT TO MAKE YOU AWARE OF OUR POLICIES AND THE PROPER PROCEDURE FOR RETURNING ITEMS TO US.
IF YOU HAVE CHOSEN THE WRONG SIZE YOU ARE MORE THAN WELCOME TO EXCHANGE IT FOR A DIFFERENT SIZE.
EXCHANGES:
PLEASE NOTIFY US WITHIN 5 DAYS VIA EBAY MESSAGE WITH THE INTENTION TO EXCHANGE A PRODUCT.
POST THE ITEM/S BACK AND INCLUDE A RETURN PREPAID ENVELOPE.
REFUNDS:
PLEASE NOTIFY US VIA EBAY MESSAGE WITHIN 5 DAYS.
RETURN ITEM/S WITHIN 30 DAYS.
ALL ITEMS RETURNED MUST BE IN THE SOLD AS CONDITION - THAT IS, THE ITEM/S MUST BE UNWORN (ASIDE FROM TRYING ON), IN ITS ORIGINAL CONDITION AND ORIGINAL PACKAGING. FANCY DRESS COSTUME CLOSET IS VERY STRICT WITH THESE CONDITIONS. WE WILL INSPECT EVERY RETURNED ITEM/S FOR SIGNS OF WEAR. IF YOU WEAR IT, PLEASE DONT RETURN IT!
WE WILL THEN DETERMINE THAT THE RETURNED ITEM/S MEETS OUR RETURN POLICY GUIDELINES AND REFUND THE MONEY BACK TO THE BUYER.
POSTAGE FOR ALL RETURNS IS TO BE PAID BY THE BUYER.
NOT COVERED BY REFUND POLICY:
SALE ITEMS ARE NOT RETURNABLE, NOR ARE THEY EXCHANGEABLE. ALL PRODUCTS PURCHASED ON SALE ARE SOLD AS IS.
SOME ITEMS ARE NEVER RETURNABLE (FOR HYGENIC REASONS). THESE INCLUDE UNDERGARMENTS, ETC, ITEMS ON SALE AND ANY ITEM DEEMED WORN, USED OR DAMAGED IN ANY WAY.
FUN WITH FANCY DRESS
WE ARE CAZ AND JANE AND THE HIGHLIGHT OF OUR SOCIAL CALENDAR IS RECEIVING AN INVITATION TO A FANCY DRESS PARTY. THERE ARE SO MANY FUN THEMES TO CHOOSE FROM. THE HARD BIT IS HAVING TO CHOOSE JUST ONE OUTFIT FOR THE NIGHT!
WE STARTED FANCY DRESS COSTUME CLOSET AS AN EXTENSION OF SOMETHING WE LOVE TO DO. WE ALSO WANTED MORE CHOICE COMBINED WITH FAIR PRICING AVAILABLE WITHIN AUSTRALIA. WE HOPE YOU WILL LOVE OUR COSTUMES, HAVE LOADS OF FUN WEARING THEM, ENJOY YOUR SHOPPING EXPERIENCE WITH US - AND SPREAD THE WORD TO ALL YOUR FRIENDS AND FAMILY.
FANCY DRESS COSTUME CLOSET WELCOMES ALL FEEDBACK AND COMMUNICATION FROM OUR CUSTOMERS.
PLEASE FEEL FREE TO MESSAGE US VIA EBAY OR EMAIL US AND WE WILL GET BACK TO YOU WITHIN 24 HOURS.
EMAIL - COSTUMECLOSET@BIGPOND.COM
WE APPRECIATE YOUR SUPPORT AND THANK YOU FOR SHOPPING WITH US
