All items supplied by Di Vapor are sold as brand new items unless otherwise stated. Any items that arrive faulty must be reported to our customer service team within 48 hours. Any item deemed as faulty can be returned to us for an exchange, stock depended.

If a direct replacement is not available, an alternative will be offered. If we cannot fulfill your order with a replacement item, a full refund will be issued. All faulty items must to be returned to us complete with all original packaging along with a copy of your original invoice. All returns must be authorised by a member of the Di Vapor team before being returned.

Di Vapor operates a standard 7 day return policy for a refund. If the item is being returned for any reason other than misinformation in the original listing, you will be responsible for covering the returns costs. Once the item is received back, you will be refunded the item amount less postage.

Di Vapor accepts payment for all eBay purchases via Paypal. Orders can also be completed by speaking to a member of our customer service team on 08454 650 800 – We accept all major credit and debit cards over the phone.

We also accept payment via cheque or direct bank transfer (BACS) - Please contact a member of our customer service team on 08454 650 800 if you wish to use this method of payment.

All items will be process and dispatched once payment has cleared.

The packaging for this item is a 'small packet'. UK delivery is FREE. Di Vapor aims to dispatch all items as soon as possible, with the majority of orders being dispatched on the same day or next working day. Priority next day delivery orders must be received before 3.00pm in order to guarantee delivery by the next working day. We use a variety of different next day couriers including Royal Mail Special Delivery 1.00pm, UPS Next Day and TNT Priority. Please contact us if you require more information on priority shipping.

When entering detailed seller ratings on our feedback page, we would greatly appreciate that delivery time is understood as how quickly we get the item purchased out for delivery. Di Vapor does not have any control over delays caused our carriers (Royal Mail, DPD, UPS, TNT etc) and trust our carriers to deliver the item within the promised timescales. If your item did not arrive within the expected timescale, please contact us before leaving negative feedback - Our customer service team will do thier best to ensure you are satisfied.

If you wish to combine postage for a large number of products that we offer, please contact us for the best possible shipping cost – We will do our best to assist.

Di Vapor takes great pride in providing unrivalled customer service combined with high quality products – Ensuring that you are satisfied whilst providing a positive shopping is our priority. We are confident that we will deliver beyond your expectations and that you’ll be more than satisfied with your purchasing experience with Di Vapor.

However, we also understand that sometimes mistakes can happen or delays out of our control can reflect badly on your shopping experience. Rather than leaving harmful negative feedback, we ask that you contact our customer service team via eBay or call our main office on 08454 650 800. We will do our absolute best to ensure that any issues are resolved quickly and efficiently.

If you’re happy with your purchase from Di Vapor, we ask that you take the time to leave us positive feedback. We are constantly striving to provide a reliable service and product range that our customers keep coming back for – Seeing positive feedback from our customers motivates us to continue moving forward.