Items ordered before 2pm Pacific Time (PST) on Monday-Friday will be shipped the same business day*.

UPS does not deliver on weekends or holidays. 

Standard free shipping will be shipped via USPS, UPS or FedEx at our discretion (2-7 Day Estimated Delivery Time).

If your shipping address is a PO Box, your order will be shipped via USPS Priority Mail or First Class Mail (2-4 Day Estimated Delivery Time).

Expedited Shipping

• For orders placed on Thursday using 2-Day Air shipping method, your package will arrive the following Monday (provided Monday is not a holiday).
• For orders placed on Friday using One-Day shipping method, your packages will arrive the following Monday (provided Monday is not a holiday).

Shipping Surcharge: There will be a small surcharge for all orders being shipped to Alaska, Hawaii, and Puerto Rico. Please refer to the “Shipping and Payments” section for more information.

Additional US Proctorate States: US Virgin Island and Guam will be shipped via UPS Priority Mail International.

Shipping to Canada: Orders will be shipped via UPS Ground Canada based on the selected shipping method. Estimated delivery time for Canadian all destinations is 4-8 business days and is subject to customs clearance. Please note that customers are responsible for any and all taxes, tariffs, and/or import fees.

Shipping to Other International Destinations: Orders will be shipped via UPS Worldwide. Estimated delivery time for other International destinations is 5-10 business days and is subject to customs clearance.

Tracking Information will be provided once the shipment has departed our facility.

For any other questions or request, please do not hesitate to contact us via email or toll free number. We are here to accommodate any special request that you may have.

*In most cases. Contact us before purchasing to confirm. Federal holidays are an exception.

You may return your product for a full refund less shipping and 25% restocking fees if product is found to be in good working order.

Refunds must meet these simple requirements:

1. Item must be in the same condition that you received it.
   
2. Item must be returned within specified period of time of delivery.
3. Return must be authorized by a Returns and Warranty Agent. Please call for an RMA number and we will promptly handle your request for return.
   

Return Policy: Returns made in the event of a manufacturer's defect will not incur restocking or shipping fees, but must be returned within specified number of days. Products will be tested! Exchange requests must be made within specified number of days.

Shipping Damages: Damages caused by shipping must be reported within 5 business days of delivery. After 5 days, we cannot guarantee a replacement.

Defective Merchandise: Defective merchandise must be reported immediately. In many cases of defective merchandise claims, the lamp is not the problem. When your product is returned to our facility, we fully test it for damages and defects.

Feedback: We have always tried to provide best possible service and information to all customers. Your feedback is valuable to us in serving you better, and for our DSR rating. Please contact us FIRST if you experience any problem or difiiculty before leaving neutral or negative feedback. We will take care of every problem you might have. We will leave feedback for you once the purchase is completed and you've left us feedback. The fastest way to contact us is via toll free at 800-207-9039.