If you have changed your mind or would like to return a non-faulty item: Returning unwanted non-faulty goods is very simple. If you decide you are not happy with your purchase, simply contact us and we will process your request. A refund will be processed accordingly for non-faulty items which are returned back to our warehouse in the same condition that they arrived to you with the original packaging. The product would need to be returned unused and unmarked within 30 days of receiving the item. Please note, flat packed products once assembled cannot be returned or refunded. It is the responsibility of the customer to make sure that the item is returned in sufficient packaging to protect the item from any possible transit damage. Due to the item not being faulty the buyer will be responsible for the return postage costs. If goods are faulty or damaged upon receipt: Faulty goods must be reported to us within 7 working days of receipt with photographic evidence and then returned to us with the original packaging (we advise you retain the original packaging until you are completely satisfied with your purchase), you will then be entitled to a full refund or a replacement if the goods are in fact deemed to be defective. Please note, we will require photographic evidence of any faults/damages reported to us. When receiving the delivery from our couriers we always recommend that you check the condition of the packaging. Should you find that the parcel damaged or tampered with we encourage you to sign for the parcel as "damaged" and refuse the delivery. If something is missing: We can easily resolve missing parts, but they must be reported within 3 working days of delivery. All you need to do is provide the correct information and missing part number/letter as stated on the assembly sheet. We will arrange for the requested part to be dispatched. If your item becomes faulty after 30 days: We will endeavour to help assess your eligibility to file a claim under your manufactures warranty. Refunds can only be processed following a successful return/cancellation, please allow time for this process. Your patience is appreciated.
Any Questions? Please check this listing page carefully as the answer is usually there. If not, let us know and we'll try our hardest to reply within one working day.