WENDY’S WONDERFUL WARES INTRODUCTION: Thank you for visiting my shop and browsing my items for sale. I am proud of my small business which has been established since 2007 and started off as a hobby! I am eager to help and prompt to respond so please do not hesitate to email me with questions including fitting advice. FEEDBACK/PROBLEMS/AFTER SALES: I look forward to your business and receiving positive feedback - I will always leave positive feedback for you unless there has been a problem, in which case I will take steps to resolve it quickly and to our mutual satisfaction wherever possible. If you are unhappy, please do take the time to tell me - I prefer you to do this than leave negative or neutral feedback. I want all my customers to be 100% satisfied and come back to me again but please do remember that human error occurs and also that I am only a re-seller and not a manufacturer and I do not operate the postal service DESCRIPTIONS: Items are described accurately but occasionally a listing error is made and something may have been inadvertently left out - if any doubt please email me prior to purchase - I would never deliberately mislead. Occasionally original labels may have detached or prior to being obtained by me, could be cut or removed to prevent store return. Items may also be repacked to reduce rising postage costs but if you specifically require items intact in original packaging, this must be requested and postage may be re-calculated so email me first to enquire. POSTAGE/PACKAGING/HANDLING/SPECIAL DELIVERY: Please note that if the item for sale includes free postage, this only applies within the UK so either email me for international postage cost, or else it will be displayed and charged automatically but I may not post to all international locations. Items may be sent standard or signed for or select the option for Guaranteed Next Day when paying your invoice. Combined postage is offered but only for items paid for and posted together. Guaranteed Next Day delivery is charged at the higher price to cover delivery including Saturday. Please message me if you want a non Saturday delivery so I can amend the invoice. Refunds are not given after payment is made. DELIVERY TIMES: Unless indicated, or prevented, I post out within 1-2 business days so please bear in mind if you make a purchase after Friday afternoon, it will be dispatched by Tuesday and then allow between 1 and 5 days for receipt, depending on the postal service used. Courier collection will generally take longer as I use a slightly slower but less costly service in order to save you money. If you require a faster service, please advise me prior to paying your invoice. PACKAGING: In some cases, your purchase may come without original packaging (this should be stated in the description). I often remove items such as tights from their bulky packaging and repack in a grip seal bag but include in the packaging in order to reduce postage costs and to enable the package to be letterbox sized for your convenience. This also cuts down on the chance of packages going missing in transit. TERMS & CONDITIONS/RETURNS: Please read through my description and Terms and note that I do offer a returns policy but this is subject to contacting me within 3 days of receipt and returned items received back in the same perfect condition by me within 14 days, and any postage costs incurred are non refundable unless agreed at my discretion. I do reserve the right to charge a re-stocking fee in some circumstances. For full details, or for any other enquiry, please email me first. RETURN ADDRESS: Wendy’s Wonderful Wares 22 Kelsall Street Sale Cheshire M33 7TF Lastly I do welcome any feedback or suggestions, good or bad. Thank you from Wendy’s Wonderful Wares :-)