Payment
Cheques and Postal Orders :
Please make cheques and postal orders to "Wen Tai Sun".
And send;
Wen Tai Sun (eBay)
80 Dean Street
London
W1D 3SL
Credit Card Payments :
Please call 0207 437 5188 and ask for Alan or Nick. Please have your eBay ID and the name of the item you would like to purchase ready.
We accept VISA and MASTER CARD.
We DO NOT accept American Express.
Bank Transfers:
Please contact us if you would like to make a Bank to Bank transfer.
Shipping
International Sales:
We ship to all World
Wide destinations with Royal Mail or another chosen courier service (we will
message you if this is the case). Royal Mail suggests delivery times to be;
Western Europe - 3
working days from dispatch.
Eastern Europe - 5
working days from dispatch.
Rest of the World - 5 to
7 working days from dispatch.
Please include your
address in your native language to aid the delivery in your country.
Shipping supplement for
Italy, Greece and Russia:
Due to past problems
with the following countries, a £5.00 supplement must be paid for Signed for
Delivery: Italy, Greece and Russia. We are sorry we must impose
higher rates for these countries, but we have had many experiences with items
getting stuck in Customs or lost in the Postal Service. Either make the order
for your products and choose the European International Signed for option, or
we will send you a Paypal invoice for £5.00.
Note: Russia
- we have specifically been having problems with Customs at Russia and
have known to have items take up to 6 weeks to arrive at the destination.
Please take this into consideration when ordering.
Россия - особые проблемы возникают с российской таможней и были случаи когда
доставка до места назначения занимала до 6 недель. Пожалуйста учитывайте
это когда делаете заказ.
Terms of Sale
Returns Policy;
Wen Tai Sun operates a 14day grace period for returns. We even send you a prepaid postage label (UK only).
Just email us at wentaisun@btconnect.com stating that you want to return the item and we will create a postage label for you by Royal Mail. Attach the label to your package, fill in the form and then pop the item in the mail sack at the post office!
For non-UK customers, we will refund you the postage upon receipt.
Breakages;
If in any case a product arrives broken or faulty, Buyer must take a digital picture and send to wentaisun@btconnect.com with a clear explanation of the breakage. Upon receipt of the photo, a breakage claim will be processed which may result in a full or partial refund or a replacement being sent to the Buyer. In most cases, a claim may be made to Royal Mail and we must ask the Buyer to keep the broken package which may be asked for by Royal Mail.
Lost items;
Buyers in the UK should report a lost item after 5 days of dispatch and before 30 days. Overseas buyers may report a lost item after 7days and before 45 days. In most cases, lost items are usually found at the Buyers local Post Office or with the buyer?s neighbours as many of our packages are too big for most post boxes and postal officials have missed the receiver.
PLEASE DO NOT REPORT A LOST ITEM UNTIL YOU HAVE CHECKED YOUR LOCAL POST OFFICE AND NEIGHBOURS.
About Us
wtsarts is the eBay arm of the Wen Tai Sun group.
Wen Tai Sun is a family business with over 30 years history in London's Chinatown. We have been importing Chinese/Oriental themed gifts for the UK market for many years and have been selling on eBay since 2008.
Contact Us
We are always happy to talk to you about your Chinese gift needs, just call 0207 4375188 and ask for Alan or Nick! You can also check out more products at our websites
www.wentaisun.co.uk
www.thechinesegiftshop.com
Alternatively, you can come to our shop in London;
Wen Tai Sun
80 Dean Street
London
W1D 3SL
nearest tube station: Tottenham Court Road (Nrth Line/ Central Line)
