DELIVERY
Express shipping is available and can be upgraded during eBay checkout.
Auto 8 Pty Ltd will not be liable for any Customs or Import Duty charges. It is the customers responsibility to check these charges before committing to buy.
At auto8 we offer free shipping on the majority of our fixed price items, we deliver Australia wide to all areas.
We are now shipping to countries all over the world if you have any questions please contact us.
Your item will be shipped to you via Australia Post or Fastway Couriers you will receive a unique tracking number sent through via your eBay sale once your purchase has been processed.
Items that are purchased and if payment has been received by 1.00PM AEST will be dispatched on the same business day.
Buyers will be able to trace the delivery online at Australia Post or Fastway's tracking website with their unique tracking number.
Please note that if there is not anyone available to sign at the time of delivery, the item may be left in a discreet location or a card may be left in your mailbox with your details to allow collection at your local Post Office or Depot.
Buyers have the full responsibility to provide us with the correct delivery address and contact details on the checkout page before payment. Any changes to address after checkout need to be passed on to us as soon as possible either by phoning the warehouse or by eBay messages.
Auto8 is not liable for any delay, losses and/or damage of items due to carrier and changes of delivery address after checkout, or mistakes made by buyers. This also includes failure to provide an answered phone number. Which may be used to contact the customer if the item is bulky or is sent by certain couriers.
A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned to the auto8 warehouse due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
WARRANTY
Auto 8 Warranty claims policy
The warranty period on all items commences from the date of purchase if a warranty claim is made and a second part is supplied then the warranty period will not restart and will continue from the initial date of purchase.
All claims for warranty must be made within the relevant warranty period, Buyer must return the product to auto8 for analysing, buyer is responsible for the shipping costs of sending the warranty claim back to auto8, if the item is analysed and proven to be faulty via a manufacturing fault then auto8 will pay the costs of shipping the new item, if an item is proven to be faulty via a non-manufacturing fault then the customer is to pay the return shipping costs of the rejected unit back to them.
Items that are sent back for a claim must be accompanied with reason for return, contact details, eBay user name & copy of receipt as proof of purchase, failure to do so will result in non-processed claims until the stated information has been received.
All warranty returns must be assessed by and auto8 staff member (this could take from 3 to 19 business days from arrival of the item back to auto8), The warranty does not apply to failure or damage to the unit caused by incorrect or faulty fitment, contamination by foreign materials including water and oil, any modifications made to the item by anyone other than an auto8 staff member or any abuse or misuse of our products will result in warranty rejection (this is determined at auto 8’s discretion).
All items that are returned for warranty will be tested then passed at the discretion of auto 8, warranted items are strictly exchange only, (a refund will not be given) In some cases auto 8 may repair the item. In no case shall auto 8 be responsible for any sequential costs including removal and re-fitment costs of the item.
Please note when fitting our air conditioning compressors; you must replace the drier & TX valve before charging system with refrigerant. Failure to do so will result in warranty rejection. Also the correct refrigerant that the system was designed for must be used with our compressors, we do not accept any warranty claims that have been in a system using a replacement refrigerant such as high chill, and this can be easily detected and will result in warranty rejection.
For more details please contact us through ebay messages or call us on (03) 5718 0112.
RETURNS
All returns must be returned within 60 days of purchase. Contact details, eBay user name and receipt must be sent with all returned items, failure to do so will result in delayed refunds.
All returned items must be in original & resalable condition to receive refund. Refund will be given within 14 business days of receiving item.
If an incorrect (incorrect fitment) item has been purchased that is within our listing application guide and is deemed Auto8’s error (at our discretion) taking into account that the customer is 100% sure it is the correct part they are purchasing customers need to understand that often certain vehicles may have two different parts for the same application to insure you are receiving the correct part for your vehicle you will need to send us the part numbers from the original part fitted to your vehicle. If deemed as a direct fault from Auto 8 then Auto8 will cover return shipping costs.
If an item is purchased incorrectly, deemed buyer’s error or the buyer simply changes their mind, all shipping costs are to be paid by the buyer. In this case if the buyer purchases an item with free shipping and returns this item, they will incur a restocking fee which will be deducted from the returned funds.
PAYMENT
To ensure a smooth transaction, please choose one of our options for payment or follow the payment instructions laid out in the eBay system. If you are new to eBay and unsure how to purchase, please send us a message or call the warehouse on (03) 5718 0112 and our Customer Service team will be happy to assist.
We accept payments via PayPal, bank deposit, and Credit Card over the phone. Once your payment has cleared, we will ship your item within 1 business day and the same business day if the item is paid for before 1.00PM Monday to Friday.
If you wish to pay via credit card please select the Credit Card Option in check out and call one of our friendly team members on (03) 5718 0112 and they will process your payment.
Auto8 is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout. For all payments outside of eBay, please note that we process many payments weekly so without the correct method/reference it's impossible to figure out which payment needs to be allocated to particular items. Simply send us the reference you used, the day and time you paid, and the amount deposited. We recommend that you use your eBay id if making a bank deposit.
As always, if you have any questions, please send a message to our qualified team who are only too happy to help.
CONTACT US
At auto8 we try to provide our customers with as much information as possible, we offer free technical advice available from one of our qualified team members for information regarding our products including guided installation information, part recommendations, part fitment, and part details.
ONLINE
Do you have a question for us? eBay messages is one option for you to contact our knowledgeable and experienced staff press the contact seller button on any ad and your messages will be answered professionally, promptly and in detail. You can also click here.
BY PHONE
We offer full before and after sale phone customer support. Our experienced team are willing to answer any questions you may have and are available from 8.30am to 5pm (AEST), Monday to Friday on (03) 5718 0112. Delays can be expected in busy periods, please leave a short message with your name and reason for your enquiry and we will be in contact with you as soon as possible.
PICKUP
Items are available for pickup from our Wangaratta warehouse. Address details will be provided once you have purchased your item and after you have contacted our warehouse for availability. Please note: All collections must be organized through our Head office by calling (03) 5718 0112.
