Orders will be dispatched within 1 working day from recieving payment. We do not dispatch orders on Weekends.

• Any estimated date given for delivery is provided as an indication only and while every effort is made to deliver the order within stated times, we do not accept any liability for delivery for up to ten working days.
• We cannot be held responsible for delays in the delivery caused by our delivery company or any other third party.
• We will not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet an estimated delivery date.
• We deliver your items to the address provided by you and you will be asked to sign for the goods to acknowledge that you have received them. If you are out, the courier may use their discretion and obtain a signature from a neighbour or any other person who agree to take delivery on your behalf or they will leave a calling card for you to arrange a more suitable delivery time.
• We cannot deliver products within the same order to multiple addresses.
• We will not post to an unconfirmed delivery address under any circumstances.
• Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility. Risk of loss and damage of products passes to you on delivery.
• All items offered for sale are in stock.

We accept payment by paypal only for UK and International transactions.

• All prices are in pounds (£) sterling . 
• Postage & Packing may be denoted as “P&P”. 
• Subject to the provisions contained in these Terms and Conditions, UK Postage and Packaging charges are stated on screen. 
• Payment must be received in full before the dispatch of any goods.

Sirena Jewellery is a family run company, founded upon the belief that you don't have to pay high prices to receive high quality.

We pride ourselves on the quality of our jewellery and the range of gemstones available far outweighs that of usual high street stores, offering rare and unusual gemstones such as Jalisco Fire Opal and Bi-colour Tourmaline Quartz. Because we don't have to pay overheads for a physical shop and lots of staff we are able to keep the prices low and quality high. We guarantee that all of our gemstones are 100% genuine and we only use precious metals for the settings.

We also want to give our customers the very best customer service that we can which is why we offer a 30 day no quibble returns policy providing the tags haven't been removed and aim to post items out within 1 business days by signed for or special delivery post so that you can receive your purchase as soon as possible.