3 Day Product Guarantee - If your order arrives damaged, not working or not as described please contact us within 3 days of receiving the product. We will usually resend the order or offer you a full refund.
Product Warranty - If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period. If it is not stated in the product listing, contact us
If you fill in the wrong shipping address, you should bear 99% of the liability. If you have used the wrong address contact us as soon as you realize as once it is shipped we cannot change it.
Repair/Parts Service – Did you just drop your new phone? Crashed your RC? Sometimes accidents happen, if you love your product and it gets damaged contact us and our technical team will see if they can repair it or send you spare parts.
You are responsible for all import taxes and duties that may be charged when the item passes through customs.Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country.
NOTE: In some countries may not be free shipping, please contact us before ordering.
If the goods are not available in the warehouse of Europe, then it will be sent from a warehouse in China.
We Don't Ship To: China, South Sudan, Yemen and Syria.
NOTE: Netherlands Direct Mail has been combined into the Priority Direct Mail. If you are in a European country; simply choose Priority Direct Mail and it will be shipped via Netherlands Direct Mail.
The shipping times are a general guide and do not apply to some remote areas. It may take longer during the holiday seasons.
In addition, the transit time depends on where you're located and where your package comes from.
If you want to know more information, please contact us. We will settle your problem as soon as possible. Enjoy shopping!
Shipping From Local Warehouses | ||
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EU Warehouses | UK: usually 3-6 business days Other EU countries: usually 7-10 business days | |
US Warehouses | USA: usually 3-6 business days Other American countries: usually 7-10 business days |
Shipping from your local warehouse is significantly faster. Some charges may apply.
Shipping from Chinese Warehouse | ||
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Airmail and register airmail | Area | time |
United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom | 7-20 business days | |
Australia,New Zealand,Singapore | 7-25 business days | |
Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland | 7-25 business days | |
Brazil, Russia, Mexico |