Welcome to The Window and Door Repair Shop. We are pleased to be able to offer a wide range of uPVC window and door hardware that we are confident will meet your needs. With over twenty years experience in the industry we have seen many changes and remain excited by the continuing improvements in security, aesthetics and quality which we can share with you. Our team of experts constantly seek out the latest and best products that are available and test them to our own high standards before making them available to you. We believe passionately in the highest standards of customer care and will do our utmost to ensure your complete satisfaction.

Our factory is open from 08.00am to 4.30pm Monday to Friday. Our team of friendly advisors will be happy to take your call. Alternatively you can write, email or fax your queries to the address below and we will ensure a swift response.

Telephone: 01209 200564

Address:
The Window and Door Repair Shop
Unit 1A
Barncoose Industrial Estate
Barncoose
Redruth
Cornwall
TR15 3RQ

Email: sales@windowrepairshop.co.uk

The Window & Door Repair Shop is a trading name of J.C. Plastics Limited,
Registered in England & Wales Company No: 04842678, Registered Office: The Old Carriage Works, Morresk, Truro TR1 1DG   VAT number is GB 591 1639 29

To pay for your goods, please use the eBay checkout, by pressing the 'Pay Now' button at the top of this page.

For Faster dispatch and simplicity we prefer payment through PayPal.

If you experience difficulties making payment online please call 01209 200564 between 8.00am - 4.30pm Mon - Fri, our sales team will be more than happy to help.

Once your payment has been received we will send you a confirmation email and your purchase will be supported by a VAT invoice.

Delivery
Most items will be sent out the same day (working day) if ordered before 2.00pm (subject to cleared funds). Depending on weight and delivery method selected on checkout, orders will be despatched via Royal Mail, Royal Mail Tracked or Parcel Force.

Important
We are only able to despatch your order to the address registered on your PayPal account at the time of purchase. Please ensure any address changes are updated prior to ordering.

Please note: Parcel Force deliver Monday to Friday excluding public bank holidays. If there is no one available to sign for your parcel they will leave a card with details of when your item will be redelivered or where you should go to collect it.

Estimated Dispatch Times
Order Placed: Saturday/Sunday - dispatched Monday
Order Placed: Monday to Friday before 2.00pm - dispatched same day
Order Placed: Monday to Friday after 2.00pm - dispatched next working day

Estimated Delivery Times
Royal Mail 1st Class post - estimated delivery times are within 1-3 working days
Royal Mail 2nd Class post - estimated delivery times are within 2-4 working days
Royal Mail Tracked - estimated delivery times are within 2-3 working days
Parcel Force 24 hr delivery - Next working day if ordered by 2.00pm
Parcel Force 48 hr delivery - 2 working day if ordered by 2.00pm

Tracking Your Order
If your order has been sent via a tracked service you can track the progress of your delivery by contacting the assigned courier via telephone or website, you will need the tracking number and this will be found on 'your order has been despatched' email.

Parcel Force customer services/tracking - 08448 00 4466 8am - 7pm Monday to Friday

Parcel Force Tracking

Royal Mail customer services/tracking - 08457 740 740 8am - pm Monday to Friday

Royal Mail Tracking

Where is my Order?
If you recently placed an order and you're wondering why you haven't received it yet then this page is for you and is designed to help you get your order as soon as possible. Please read it completely before contacting us about a missing order. Lost orders are very rare and we remain responsible for your order until you receive it.

• You should first check whether we've dispatched it to you
• Sign into your eBay account and click on: My eBay: Purchase history

An envelope icon next to the order will show that it has been despatched and if you hover over it with your mouse you will see the date of dispatch.
We also send an email to your registered email address at the time of dispatch.

Royal Mail (Economy and Standard)
Royal Mail packets are normally delivered within 1 to 5 days these orders are not tracked in the delivery network.

Non-Delivery
Royal Mail has a Delivery Help Page Here

It's very rare for parcels to be genuinely lost by Royal Mail however they can on occasions be delayed by:

• Mis-routing in the delivery network
• Incomplete delivery addresses or
• The most common reason for non delivery of parcels sent via Royal Mail is that they are too large for a standard letterbox and have been taken back to the local Royal Mail Delivery Office or Enquiry Office.

Postmen and women may also leave parcels with neighbours.
If they are unable to deliver your postman or woman will often leave a 'sorry you were out' card however these are not always available and can easily be lost or misplaced. The card explains why Royal Mail were unable to deliver, and tells you how to arrange redelivery or collection.

You can arrange redelivery quickly and conveniently direct from your computer or phone, either to your own address, to your local Post Office branch or to another address in your same postcode area. The Royal Mail Redelivery Page Here has more information.

You can find your local Delivery Office or Enquiry Office plus opening hours Here. You can also get details of your local Delivery or Enquiry Office by phoning the dedicated Delivery Office information line on 0845 6050767. This automated service will give you the address and opening hours of your nearest Delivery Office or Enquiry Office.

What to do if your item has not arrived when expected:

Express Delivery: We can quickly and easily track orders sent by our Express Delivery service. Please contact us for help via eBay messaging system or call us on 01209 200564.

Royal Mail:

Letterbox Size Items

If you have waited 7 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing. We will need to have confirmation of:

• Your full delivery address including postcode
• That you have checked with neighbours and other occupants at the delivery address
• Your contact phone number
• You agree to return to us, at our cost, any replacement items which subsequently turn up
• You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them

We regret that we cannot track your order unless we have this information

Non-Letterbox Size Items

If you have waited 10 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing. We will need to have confirmation of:

• You have visited your local Royal Mail Delivery Office or Enquiry Office (Not the Post Office)
• Your full delivery address including postcode
• That you have checked with neighbours and other occupants at the delivery address
• Your contact phone number
• You agree to return to us, at our cost, any replacement items which subsequently turn up
• You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them

We regret that we cannot track your order unless we have this information

What we will do

Where you have confirmed in writing that your item has not been received and the above information has been provided we will arrange a replacement item. Royal Mail will not allow claims until 15 working days have passed from dispatch and we reserve the right to wait until this time has passed before we replace lost items.

Please note:
Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Because of this all reports of lost items are reported to Royal Mail who may contact you to confirm the circumstances of the loss. For your security and to minimise theft, where the item is valuable or you have a history of non-receipt we may also ask you to report the loss via eBay before we can action any replacement.

We want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.

Please read this policy completely before returning an item.

If you paid by PayPal please use the Ebay returns flow to return an item. You will find full details at http://pages.ebay.co.uk/help/buy/return-item.html

When using the eBay Returns Flow - PLEASE ensure you fill in the Notes box with details of the reason for return.
Once you have emailed your request for return we will issue a unique identification number which should be included with the returned goods. By using your identification number we are able to ensure a swift refund or exchange of item.

Your Right to Cancel*

• You must advise us of your intent to cancel within 14 days of the date of delivery via the 'Ask Seller a Question' link on the item listing.
• We will reply via the eBay messaging system to advise the returns process and address. Please do not return the item until you have heard from us.
• Returned items must be complete in unused condition and in the original packaging.
• We will acknowledge receipt of the returned item by email to your registered email address.
• A full refund of the order total will be made by the original payment method within 7 working days.
• You are responsible for return shipping costs (unless faulty or damaged) and insurance.
• If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Incorrect item received

• If you have received an incorrect product please accept our sincere apologies and let us know as soon as possible via the 'Ask Seller a Question' link on the item listing.
• We will reply via the eBay messaging system to advise the returns process and address. Please do not return the item until you have heard from us.
• We will refund you the cost of the return postage, details of which will be sent to you along with your returns number.

Faulty products

• You must advise us that you are returning your order as soon as it develops a fault via the 'Ask Seller a Question' link on the item listing or by email to sales@windowrepairshop.co.uk
• If the fault has been reported within 6 months of receipt we will refund the cost of the return postage on arrival; please post your goods back to us using the most economical postage method (1st or 2nd class signed for post is recommended). Where an item is returned after 6 months for any reason we will not refund the cost of return postage.
• Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts) or refund.

 What is not covered?

• Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
• Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product.
• Use of the product for anything other than normal domestic purposes.
• Change or modification of the product in any way.
• Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
• Faulty installation if applicable.
• Repairs or alterations carried out by parties other than The Window & Door Repair Shop or its authorised repair agents.
• Claims, other than the right to correction of faults with the product covered by these conditions.
• Slight deviations from the specification that do not affect the functionality of the product

*This policy does not affect your statutory rights relating to faulty or described goods, or your right to cancel orders under the Distance Selling Regulations.

Please send questions about items for sale and existing orders via the 'Ask a Question' link on the item listing.

Telephone: 01209 200564 (08.00am to 4.30pm Monday to Friday)

Postal Address:
The Window and Door Repair Shop
Unit 1A
Barncoose Industrial Estate
Barncoose
Redruth
Cornwall
TR15 3RQ