We do accept returns and exchanges. All returns must be sent back to us in their new condition.
Shipping on returns and exchanges will be the responsibility of the buyer.
ATTENTION ALL CUSTOMERS:
Notice regarding cancellation, size, and color change requests:
Virtual Exchanges strives to process every order we receive as quickly as possible for shipment. As a result, we rely on our customers to provide the correct size, color, and shipping information at the time of purchase. If you are interested in cancelling or changing your order, please contact us at your earliest convenience. We will do our best to successfully process your request. However, your request DOES NOT guarantee that the order will be changed or canceled before the item is picked up by the shipping carrier. (Even if the request is submitted within minutes of placing an order.)
Several factors (including the time that we receive your request, processing/delivery status, and inventory availability) determine whether an order can be changed or canceled. Not every order can be canceled or changed if requested. Please note that once an order has been placed, you are confirming that you want the exact size and color selected and that you want to ship to the specified address. Please check all information for accuracy before placing your order.
Attention International Customers: Import duties, taxes, and charges are not included in the item price or
shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
You must email us prior to making a return or exchange. We will provide you with Return form and RMA #. Be sure to include the item number of your purchase when making a return.
All sales are final 20 days after purchase!
Customer Service Our customer service hours are Monday-Friday 9:00-4:30 EDT. We try our best to respond to all emails within 24 hours.
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