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After Sales Service and Warranty:
1) All products that we sell come with genuine manufacturer's warranty.
2) We are in no way responsible for servicing the product or replacing the product in case of any problem.
3) Buyers will have to get their products serviced from the respective manufacturer's authorised service centres in their respective cities / towns . 4) All products that we sell are brand new and are accompanied with warranty cards and/or invoices that have to be produced which claiming warranty for servicing the product. So please keep Warranty cards/ tax invoices handy before reporting your problem to the manufacturer's service centres.
5) Buyers' please note:- To claim warranty from the manufacturer, our invoice is sufficient. You will not require the warranty card. We will be sending yout he warranty cards ofcourse, but they will be unfilled. So please do not come back to us stating that the warranty card is not filled. All you have to do is produce our invoice at the respective brand's service centres.
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| Feedback & DSRs (Detailed Seller Ratings). We Strive for 100% Customer Satisfaction and we love to leave positive feedbacks to our buyers.
Therefore, our feedback and DSRs are extremely important to us as better DSR scores affect our search placement on eBay. We want to earn your good feedback and 5 star DSR rating. Unfortunately, 4 stars is considered a bad rating for sellers and can result in restrictions on our account. Please help us maintain our business. If we have not given you reason enough for 5-star grades on each DSR then please let us know how we can earn your 5-star rating before submitting your scores! |
 DISCLAIMER : The Seller DSR rating shown above is for representation purpose only, Pls check my feedback profile to know my current DSR ratings | |
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| Please help Us maintain a 5-Star rating by rating us with a 5-Star rating in all 4 categories. |
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If you still think that you still cant leave a 5-Star across the Board,
Please email us or call us and we assure you that your issue will be resolved immediately. |
Terms & Conditions of Sale
1) By placing an order for this item, you shall be deemed to have agreed to all our terms and conditions/ Policies.
2) All orders will be shipped within Ebay's Timelines. If not shipped within timelines buyers will get refunds from Ebay. Buyer's please note- You cannot leave us a negative feedback for this reason.
3) Items are subject to availability, they will be shipped only if available otherwise they will be refunded.Buyer's please note- You cannot leave us a negative feedback for this reason.
4) Buyers must report items that have been received dead / defective on arrival within 2 days from date of receipt. Buyers shall not return items ordered by them for any other reason. All items are factory sealed/ fresh and packed well in our godown before dispatch, hence there is a very stray chance of damages due to mishandling by courier companies.The buyer will have to pay for returning the product. Buyer's please note- You cannot leave us a negative feedback for this reason. Please report any such incident to our customer care dept.
5) All returned goods must be unused and in intact condition with all parts, therwise claims of damaged / defective will be rejected.
Shipping & Returns Policy
We only accept returns if the item shipped to you is defective or damaged. The item should be returned to us within 7 days from the delivery date in original packaging. We will send you a new replacement unit as soon as we receive the return package. There is no cash refund.
Incase of any kind of malfunctioning or defect, the item will need to be taken to the nearest Authorised service station of the respective brand.
When you return your product, just indicate the reason for your return in a short note (if you feel like it!), put the item and the note with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or mail it to us.
 
Please note that we will provide a refund facility only for products bought from our ebay store).
We make a note of all the serial nos. of products and their respective buyers. So if the serial nos. do not match with our record of what we have sent you, then no replacement will be given. You will have to take back your returned product from us at your cost.
Within what time period do I have to return the product?
You need to return the product bought from our store within a period of seven days from the receipt of the shipment.
How do I return my product to shopz.in?
Please call us at Customer Care # and our customer service representatives will attend to returns related queries.
Customer Care # +91-9994567771 (Business Hours: Monday to Saturday 10AM to 6.30PM IST)
Email: mohan@shopz.in
All products are delivered in specialized packaging designed for e-Commerce operations - you can be assured that your items reach you in best condition.
All products are delivered in specialized packaging designed for e-Commerce operations - you can be assured that your items reach you in best condition.
We only deliver within India. We accept international orders for delivery in India only.
We have partnered with India's top Shipping companies to provide fast and efficient service. Most delivery partners provide an online tracking service to track location of your order. Once an order is booked with a delivery partner, we update the order status to "Complete" and provide tracking number to track your order.
Free delivery is offered on select items only. Please review product information to see if a product qualifies for free delivery or not. Free deliveries are done using regular ground shipping services.
All products are picked up by delivery partners from our warehouses at around 6:00 PM evenings. Your item is packed and kept ready by 4:00 PM. We cannot accept a cancellation of an order after an item has been packed and pushed to shipping queue i.e. after 4:00 PM. In such cases, please contact customer service to check if they can recall a shipment.
Please do not pay any additional service fee or charges to the delivery person other thank octroi or check- post penalties.
Some states levy Octroi or similar taxes - the delivery person will inform you about the same. Please pay the tax to the delivery person and obtain a copy of the tax receipt. The tax paid by you to the delivery person is on account of the tax levied to you by your state's check post authorities and will not be refunded by us.
Note: All bulky products like washing machines, refrigerators, and many other products are shipped by surface mode because it is not feasible for them to be sent by air. For these shipments we require transit / regulatory documents / duly filled up forms attested by respective state authorities without which we cannot dispatch your orders. Customers from Kerala, Uttar Pradesh, Haryana, Orissa, West Bengal, etc , please be aware of this before placing your orders.
For any further information regarding shipping please email us : mohan@shopz.in | 
