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Faulty Goods:
All goods are sold as new unless otherwise stated on the individual listing. Any item found to be faulty or damaged when received must be retuned to us within 14 days of receipt, please contact us through eBay communications so that we can arrange to collect and replace your faulty item as quickly as possible.
Wrong Item Delivered:
If we deliver the wrong item, please contact us within 14 days of receipt and we will arrange to collect and replace your item as quickly as possible.
Change of Mind:
If you simply change your mind and want to return the goods for exchange or refund, you must return the goods to us within 14 days of receipt. The goods must be returned to us intact and in a saleable condition. You must return the goods at your own cost. If you are returning the goods for refund, we will refund the full cost that you paid for the goods including any delivery charges, but we will not refund the cost of returning the goods to us.
Please note that none of the above affects your statutory rights.
Methods of Contact:
In the first instance please contact us through eBay communications, so that your issue can be tracked and resolved as quickly as possible.
If you would prefer to speak to someone in person then you can contact us by telephone: 01294 204004 (Mon-Fri 8am-5pm)
You can also contact us by email: support@xs-stock.com
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