OSO Barbell Collars - Pair

Shipping

We use USPS, UPS, FedEx and various freight carriers for shipping products and equipment. Most orders ship the same or next business day. Many of our items ship for free and we reserve the right to ship these items using the carrier of our choice. Please see info below for larger orders requiring freight. Tracking numbers will be updated through Paypal and under your account information through eBay in most cases. If you are an international customer or live outside of the Continental USA, please contact us first prior to ordering! Certain items can be shipped internationally so please contact us for availability. Our listings may not supply the correct shipping costs for orders to any state or country outside of the Continental USA including Hawaii, Alaska, Puerto Rico, Guam and the Virgin Islands. If an order is placed from customers in these areas, we will contact you to discuss the shipping costs and availability of the product(s) ordered to your area. Any items shipped outside of the US are void of all warranties. Please be sure to provide the correct ship to address through Paypal and ensure that we receive a full address including apt or suite numbers. All returned products due to incorrect shipping information will result in the buyer having to pay to have the item(s) reshipped.

Freight Shipping

Larger orders will require freight shipping including packages and orders with multiple pieces of equipment weighing in excess of 150lbs. These orders typically take a few extra days of processing and shipping time. This service requires a valid phone number to accompany your order so the freight carrier can setup an appointment with you directly. Please be aware that the standard freight service is tail gate delivery which means the carrier will get as close to your residence or business as possible and place the items on the back end of the truck. This may require you to manually unload the items from the truck and into your residence or business. If the delivery address is in a tight neighborhood or non accessible area for a large truck, you may have to meet the driver at another location or pickup directly from the freight terminal in your area. There are additional services available for an extra charge including a lift gate service (carrier will move the equipment from the truck to the ground) as well as deliveries using smaller trucks to access your residence or business. Most orders only require the standard service but if you have any questions, please contact us prior to ordering.

Shipping Time

We cannot guarantee when an order will arrive due to the many circumstances that may come up during transit. Please consider any shipping or transit time offered to you as an estimate only. We will provide tracking information as quickly as possible so you can view the progress of your order. We are very good in processing orders in a timely fashion and shipping them as quickly as possible. Delays will generally occur from incorrect shipping info, damages, items out of stock or weather/natural related issues. Most items arrive in our stated time frames and we will contact you if any issues occur.

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Payment

We only accept payment through PayPal at this time. If you need to make a payment via another source, please contact us for details. Immediate payment is required for all listings. This will ensure we can process and ship your item as quickly as possible. We understand that unexpected things come up so please contact us should you have any problems with your payment. If you need to inquire about a combined invoice for payment, please contact us.

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Policies

Neptune Barbell offers an extensive selection of Crossfit and Fitness Equipment at the most competitive prices available. Our goal is to provide our customers with great pricing, quality fitness products, fast shipping and customer service that is unmatched. Please review our store policies below to ensure your shopping experience is rewarding and positive.

Shipping Info

We ship items as quickly as possible using USPS, FedEx, UPS and various freight carriers. Please refer to the product listing for detailed info on the shipping service used for each product. Tracking numbers will be updated through Paypal and under your account information through eBay in most cases. If you come across a shipping problem with your order, please contact us immediately to help us resolve the issue as quickly as possible. We respond quickly and provide a high level of customer service. If you receive the wrong item or your item was damaged in transit, please contact us immediately so that we can reship the item and provide instructions on how to return the original package.

Please review our full shipping policy here.

Buying & Bidding

Please read the following policies prior to buying or bidding, and please understand that by placing an order or bid you agree with, and are bound by, all of the following conditions:

• You have read the auction description fully and thoroughly, and agree to all terms stated. Please read the entire item description before buying or bidding!
• You agree to abide by our return policy listed here.
• You agree to contact us with any questions or concerns with your purchase and agree to provide us with an opportunity to resolve any outstanding concerns to your complete satisfaction before leaving feedback or DSR stars. We will do our best to resolve ANY situation presented.

Payment

We only accept payment through PayPal at this time. If you need to make a payment via another source, please contact us for details. Immediate payment is required for all listings. This will ensure we can process and ship your item as quickly as possible. We understand that unexpected things come up so please contact us should you have any problems with your payment. VA residents pay 5% sales tax, per state law.

Contact Information

Please contact us through the eBay email system by clicking here.

If you ever have any questions about our products please don't hesitate to contact us. We do our best to answer email as quickly as possible during normal business hours, so please be patient if it takes us a few hours to get back to you. Every email is equally important to us, and we will respond to them in the same order they arrived. We do not use an automated email system, so every email you send will be responded to by a real Neptune Barbell employee. We promise to do our best to answer all of your questions in a professional and timely manner.

Privacy Policy

Personal information collected during the purchase process is completely confidential. We will not sell or trade your personal information to third parties.

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Returns

We want you to be completely satisfied with your purchase and be your choice for fitness equipment in the future. Please contact us for return requests within 14 days of your purchase. For damaged or defective items, we will refund the full purchase price or exchange the item. If there is not a defect in the product, the buyer will receive a refund minus shipping charges and a 15% restocking fee. Buyer is also responsible for shipping the item back to us in the same condition as it was received.

Questions or comments? Click here to contact us.

Please bookmark us to your favorites list and visit often!

Contact Us

Please contact us through the eBay email system by clicking here.

If you ever have any questions about our products please don't hesitate to contact us. We do our best to answer email as quickly as possible during normal business hours, so please be patient if it takes us a few hours to get back to you. Every email is equally important to us, and we will respond to them in the same order they arrived. We do not use an automated email system, so every email you send will be responded to by a real Neptune Barbell employee. We promise to do our best to answer all of your questions in a professional and timely manner.

Feedback

Please view our feedback rating and customer comments by clicking here.

We take feedback ratings seriously and want you to be completely satisfied with your shopping experience. Please leave feedback if you have had a positive experience and received your items as described and in a timely fashion. Please contact us with any questions or concerns with your purchase before leaving neutral or negative feedback and give us the opportunity to resolve any outstanding concerns to your complete satisfaction. We will do our best to resolve ANY situation presented.