The delivery time depends on your City. It usually takes 2 working days worldwide.

All Terms and conditions that apply can be seen here in detail
Return Policy can be seen in detail here

Please contact us for any issue and we be more than happy to assist you
Telematica support team

All returns must have a valid RMA application number.
Due to the nature of our products, it is common that the customer's expectations are not fulfilled because of the lack of the physical contact with the purchased item or due to technical specifications.

RETURN OF NON DEFECTIVE PRODUCTS
We would like our customers to feel more secure when buying online, so as to bring out the benefits of the use of the internet in our daily transactions. Thus, we offer the option to our customers to return even non defective products. Especially, for the 10 first calendar days from the date you received your order, the customer may return the product, if he is not fully satisfied. The shipping fees for returning the item are paid by the customer and the cost for resending the item back to the customer are paid by TELEMATICA.

The product should be in the same condition in which it was delivered. Specifically, the item to be returned should not have been unpacked (apart from trying it of course), scratched, broken or painted. Also the item must have its original box.

The return of a non-defective product can only be done once. If a similar product is not available the amount of the purchase of the product is credited to the client. This credit balance can be used in any new order for the customer wishes. The customer may request a refund for the amount credited. All claims do not include delivery costs.

RETURN OF DEFECTIVE PRODUCTS
We take full responsibility of replacing a defective product within the 30 first calendar days from the date you received your order.The shipping fees for returning the item are paid by the customer and the cost for resending the item back to the customer are paid by TELEMATICA.

The product should be in the same condition in which it was delivered. Specifically, the item to be returned should not have been broken. Also the item must have its original box.

If the product you have ordered is not available any more we offer full refund.

RETURN FOR WARRANTY
Telematica will repair or replace a defective product within the first year from the date you purchased your product.The shipping fees for returning the item are paid by the customer and the cost for resending the item back to the customer are paid by TELEMATICA.

The product should be in the same condition in which it was delivered. Specifically, the item to be returned should not have been broken. The original box is not required.