Merrell Chameleon Shift Hiking Shoes in Black & Red J64983

Merrell Chameleon Shift merges lightweight materials to provide an athletic response while TKR outsole gives stability in rough ground

All items are dispatched within 24 hours of purchase, Monday to Friday excluding bank holidays, Christmas and any other UK public holiday during which there is no collection service.

Within the UK, your order may be delivered to your chosen delivery address by Royal Mail at anytime between 7am and 9pm. If you are not available to take delivery of your parcel, Royal Mail will leave a calling card explaining how and where you can collect it.

Delivery Services:

Within the United Kingdom we offer:

Royal Mail 48 Tracked Signed-For Delivery – Delivery should be within 2-3 business days of dispatch, according to Royal Mails guidance but can occasionally take longer;

Royal Mail Next-Day Guaranteed Delivery option for an extra charge (please check within specific item listing for the exact charge for the item). Delivery within the UK should be next working day according to Royal Mail’s guidance.

For Europe and the rest of the world we offer:

Standard Delivery: Royal Mail International Signed and Tracked Service (delivery time varies from country to country and it is largely dependent on the speed of the destination country’s local postal services as well as any Customs process).

Express Delivery: DHL Express (delivery time varies from country to country, please check estimated delivery time for your country within the listing). We dispatch to any destination worldwide; please check the delivery charge applicable to your country before buying. The vast majority of items arrive at their intended destination within a reasonable time frame. If however your item has not arrived, please follow the below guidance.

Delayed Items Procedure

For UK based customers:

Please allow some additional working days for the delivery to be made as Royal Mail does not commit to a specified delivery time unless you opt for the Next Day Guaranteed Service at additional cost (they target 3 business days but it can take longer).

If the item is still not received within a reasonable time period, please check the tracking number uploaded into your eBay purchased items and track the item online via the Royal Mail website. Please also contact your local Royal Mail depot office.

In the rare instances where items cannot be immediately located by Royal Mail, they will only allow the investigation procedure to commence once 15 working days have passed following the dispatch date. We will initiate an investigation on your behalf with Royal Mail immediately following their 15-day imposed limit should such a situation arise. The Royal Mail investigation may take some time to resolve.

If following the above steps, the package is not received, please contact us again so that we can help resolve the matter.

For international customers:

If your parcel has not arrived within a reasonable time frame, please track your shipment progress using the tracking number uploaded on eBay for your purchase.

If you live in Europe and your parcel was sent via Royal Mail, the best way to track your parcel is to check the GLS website (www.gls-group.eu) or their local office for updates on your delivery as they will very likely be holding your parcel or know where it is.

For all other countries, please contact your country's national postal service provider.

You can also track the parcel on the UK's Royal Mail website (www.royalmail.com) using your item tracking number. In rare cases, parcels can also be held by the Customs services of your country.

If your order was sent via DPD please track your shipment on http://www.dpd.co.uk/content/how-can-we-help/index.jsp

If your order was sent via DHL please track your shipment on http://www.dhl.co.uk/en/express/tracking.html

If your parcel does not then arrive within a reasonable timeframe please contact us and we will help to investigate further. Such delays, whilst rare, can on occasion take time to resolve and are unfortunately beyond our control.

We do not take responsibility for any Customs duties or taxes that might be applied to the goods upon entry to foreign countries. VAT is not included in our prices for customers outside the EU.

We aim to offer our customers 100% satisfaction guaranteed.

If for any reason you are not happy with your purchase and would like to return the item for a refund, please start the return process using the eBay automated return system.

If you would like to exchange please contact us via email with details of your exchange.

You can initiate the return of your item in its original unworn condition and packaging within 30 days of receipt and we will arrange for a refund or a replacement.

Please note that in the interests of hygiene, items such as underwear, swimwear bottoms, socks and other personal items cannot be returned, unless they have remained in their original wrapping or are faulty.

In all cases, any such items must be returned at the buyer's expense (unless you have received an incorrect item) in their original condition, which includes tags and any packaging. For example, trainers are to be returned along with the original box, tags, any spare laces, paper wrapping etc. All goods will be inspected upon return before a refund or exchange is issued.

The goods are the buyer's responsibility until they arrive at our returns address (see below). Please therefore ensure you package your returned item suitably in order to prevent / minimise damage to the item(s) or box(es).

We strongly recommend using a postal service that insures you for the value of the goods you are returning or obtain proof of posting and choose Signed- For delivery as we cannot be held responsible for returned goods that fail to arrive at our returns address.

Our returns address is:

TREADFRESH
Unit 8, Invicta Way
Manston Park
Ramsgate
CT12 5FD
United Kingdom