Return Policy
We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.If you're not 100% happy with any item we send to you, we'll happily exchange or refund it for you.
When you receive your item you have up to 14 days to change your mind and send it back to us.
We'll exchange or refund all items which:
Are returned to us within 14 days of receipt.Are returned to us in perfect condition, with their originalpackaging and with the labels attached.
Your statutory rights are not affected.
How to Return
Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:
Shoesland
Access Self Storage
141-157 Acre Lane
London
SW2 5UA
Please enclose your return request from your purchase history, Please enclose your invoice or Ebay user id in the returned package, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
If you have any enquiries about returning your item(s), please feel free to contact us.
Exchanges
When returning your item, remember to include the code and size of your replacements.
We'll despatch your replacements postage free to UK addresses.
We'll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 24 hours of receiving your return.
Bear in mind that there may be slight delays during busy periods.
Refunds
We'll refund your item via your original payment method.
We try our best to process all refunds within 24 hours of receipt, however during busy periods allow 7 working days for your refund.
When we've completed your refund, we'll send you an email to let you know.
We will (where applicable) refund a postage costs if there is a fault found with an item. (Terms and Conditions apply. Any refunds will be made after goods have been received and inspected. Proof of postage required.)
Faulty Items
If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace or refund it.
Faulty items should be returned within a reasonable time and must be in a clean and dry condition.
Please enclose all your details and a covering note explaining the fault and any other useful details.
We'll try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.
Where a fault is found, we'll refund your reasonable return postage costs.
Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.
Your statutory rights are not affected.
Cancellations
If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order.
Cancelling Before Despatch
To cancel your order before despatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's despatched.
Cancelling After Despatch
If you wish to cancel your order after despatch, you'll need to wait until you receive your order and then follow our returns procedure.
