About the OneTouch AT Network Assistant Offers

The OneTouch™ AT Network Assistant is an all-in-one Gigabit Ethernet troubleshooter for copper, fiber optic and Wi-Fi networks. It provides a client view of network performance so you can resolve problems fast and complete deployment projects on time.

Network professionals spend 25 percent of their time troubleshooting—taking time away from critical tasks such as deploying new technologies, and optimizing network performance. With most problems requiring an hour or more to solve, end-user productivity also suffers. Based on a recent Fluke Networks’ study, 72% of enterprises operate without a standardized troubleshooting process, resulting in slow and inefficient network troubleshooting and project execution. But when enterprises standardize the troubleshooting process, technicians of various skill levels can solve more problems and be confident in the resolution.

The OneTouch™ AT Network Assistant

Reduces troubleshooting time by standardizing network troubleshooting:

• Unique AutoTest profiles for standardized troubleshooting and network validation scenarios. Enabling fast, efficient testing for novice and expert technicians using pre-defined best practices, identification of the most common end-user issues in about a minute
• An All-in-one integrated wired and Wi-Fi network discovery and analysis. Manage Wi-Fi networks and devices, including BYOD, with advanced tools and in-depth discovery and analysis
• Remote management and capture for efficient collaboration. Since 40 percent of problems span multiple organizations, it enhances team collaboration through a simple web-remote interface and easy-to-use inline packet capture capabilities

By improving each step of the process, the OneTouch AT frees up nearly a week of time each month historically spent troubleshooting problems. The OneTouch AT helps network technicians solve more problems faster, escalate issues more efficiently and validate performance easily – making even the novice user an expert.

Integrated Ethernet tester for copper, fiber optic and Wi-Fi

The OneTouch incorporates two 10/100/1000 Mbps RJ-45 Ethernet test ports, two 100/1000 Mbps SFP fiber optic transceiver ports and an internal 802.11 a/b/g/n dual band radio. Simultaneously test your wired Ethernet and wireless Wi-Fi networks and easily compare performance with side-by-side test results.

Wired network analysis

Automated discovery of copper and fiber-connected devices and key device attributes. Sort by attributes to obtain multiple views into the wired network and to solve problems. Select from among thirteen different sorts. For example, sort by IPv4 or IPv6 address to identify used and available addresses. You can sort by switch name/slot/port to understand where on the network devices are connected or sort by discovered problems to quickly identify potential issues. Additional discovery-assisted analysis tools aid with troubleshooting and profile creation. Wired analysis tools include add test, port scan, path analysis, multiport stats, browse and telnet/SSH.

Wi-Fi network analysis

Automated discovery of Wi-Fi devices and key device attributes. Sort by attributes to obtain multiple views into the wireless network and to solve problems. Select from among seventeen context-relative sorts. For example, sort by signal strength to troubleshoot Wi-Fi coverage issues. Sort by MAC manufacturer to discover Wi-Fi devices by type and to understand how they are connected relative to SSID, AP and channel. Sort by channel to identify channel spacing problems. Sort by authorization status to find potential security violations. Additional discovery-assisted analysis tools aid with troubleshooting and security enforcement. Wi-Fi analysis tools include name, authorization, connect, locate and capture.

Client view of network performance

Most network trouble tickets start where the client device is connected to the network—where the device could be a PC, IP phone, printer, POS terminal, industrial equipment controller or a medical imager. Common issues include “doesn’t work,” “can’t connect,” “files unreachable,” “application unresponsive,” and “the network is slow.” The OneTouch assists you in troubleshooting these issues – or proving that the network is not the cause – by emulating the client device and assessing network performance.

Infrastructure to application testing

The cause of a network problem can be elusive. The OneTouch AT identifies problem root cause by measuring and analyzing the performance of the critical network components: the network cabling, the delivery of Power over Ethernet (PoE), the connection to the nearest switch, the connection to the nearest access point and the performance of key network services and server-based applications.

Configurable profiles for standardized testing

Use the intuitive touch interface to create test profiles, or test scripts, tailored to your network, services, and applications. Create simple profiles with only a few tests or advanced profiles consisting of dozens of tests. You can build profiles to accommodate different types of users, devices, locations or technologies. Once created, profiles can be saved for quick and easy reuse later. Create a library of standardized profiles to elevate the troubleshooting know-how of network support staff and to establish best practices for faster, more productive troubleshooting.

Automated one-touch troubleshooting: One Hour of Testing Time in Just One Minute

Test everything defined in a profile automatically with the one-touch AutoTest. As the AutoTest progresses from the physical layer, through the wired and wireless infrastructure, to network services and applications, clear pass/fail indicators appear next to the network element under test. Each network element – cable, switch, AP, service, application, Wi-Fi communication bands – is represented graphically. A top-level pass/fail indicator provides the overall status at a glance. Touch an icon to get detailed performance information.

Performance testing

Measure wired and Wi-Fi end-to-end path performance to a peer or a reflector to validate and document link readiness and SLA compliance. Performance metrics include throughput rate, frame loss, jitter and latency. Test to a remote peer for upstream and downstream results. Test to a remote reflector for roundtrip results. Test between the wired and Wi-Fi interfaces on the same OneTouch for remote-less upstream and downstream results. Test wired performance at rates up to 1 Gbps and Wi-Fi performance at rates up to 100 Mbps. Define the duration, frame size, DSCP value and pass/fail loss limit. Save the results as a report to document performance.

Packet capture

Capture packets inline between a client and the twisted pair or fiber optic network, from a single device, or from two devices with streams aggregated. Inline wired capture eliminates the need to install TAPs or configure switch mirror ports. Apply filters and frame slicing to limit the wired and wireless capture to the essential packets. Start capture with a touch, automatically during an AutoTest or while analyzing VoIP. Export the capture files to streamline collaboration and escalation of the most complex issues.

VoIP analysis

Inline VoIP analysis simplifies troubleshooting of desktop VoIP problems in real-time without TAPs or switch mirror ports. Quickly diagnose IP phone boot-up and call control problems. Measure key VoIP metrics including packets sent, packets dropped, jitter, Mean Opinion Score (MOS) and R-factor. Simultaneous packet capture is optional.

Remote management

Collaborate with peers, consultants, integrators and vendors more effectively by sharing packet captures, screen shots and AutoTest reports.Control the user interface remotely and manage files remotely via the OneTouch AT management port and a web browser.Attach a web cam to the OneTouch AT to share a view of the test environment.

Copper and Fiber Optic Cable Testing

Understand cable performance by measuring twisted pair cable wiremap and length. Use cable identifiers and IntelliTone™ toning to locate and identify cables. Measure the optical power received through fiber optic cables. Verify the cleanliness of fiber optic connections by viewing connector end faces with the FiberInspector™ USB video probe.

PoE Testing

Verify the successful delivery of PoE with the TruePower™ load test. Measure PoE unloaded and under load. Emulate a 802.3at (PoE+) class 1 - 4 powered device and measure power up to 25.5 watts.

Wired and Wi-Fi Connectivity Testing

Understand how a client connects to the wired infrastructure by testing the link between the client and the nearest switch, identifying the nearest switch, slot, and port and monitoring key switch port statistics. Understand how a client connects to the Wi-Fi infrastructure by testing the link between the client and the nearest access point, identifying the AP name, channel and security, observing the authentication and association process and monitoring key AP and network statistics. When moving from one AP coverage zone to another the details of each roam are recorded. Use navigation controls to view the details of each associated AP.

Measure Performance of Network Services

Understand if a network service or server-based application is the root cause of a reported problem by measuring availability and responsiveness. Choose the performance test appropriate for your service or application: ping (ICMP), connect (TCP), web (HTTP), file (FTP), multicast (IGMP), video (RTSP) or email (SMTP). Touch the icon on the home page to get a detailed breakdown of application performance including DNS lookup time, server response time and data rate. The measurements are presented side-by-side for easy wired/Wi-Fi and IPv4/IPv6 performance comparisons. A few examples: ping your WLAN controller, connect to port 2000 on your VoIP call manager, download a page of an application with a web interface, upload or download a file from a server, subscribe to a multicast group, access video content from an on-demand streaming video server or email a text message to your mobile phone.

Test Local and Cloud-based Services

Understand the performance of network services and server-based applications hosted locally in the datacenter, on a corporate intranet server or on a server reached via the public internet. Organize the tests by location by placing the test icon within the appropriate tier on the OneTouch AT home page. Measure service levels to the different tiers to spot problems.

Troubleshoot your IPv6 Network

The OneTouch AT service tests support IPv6 so you can easily compare and contrast the performance for your IPv4 and IPv6 wired and wireless networks.

Save Test Results

Save the AutoTest performance data in a PDF report to share with colleagues or outside parties, for trouble ticket documentation, as a record of historical performance for benchmarking and as a certification report after a new infrastructure deployment.

Purpose-built for Field Testing

The OneTouch AT is engineered specifically for network testing and network support professionals. Useful test and management tools include a web browser, Telnet/SSH client, cable toner, fiber optic connector inspection camera and webcam support. The durable platform provides years of reliable operation in tough environments.