PLEASE CHECK THE ESTIMATED
DELIVERY DATE BEFORE ORDERING.
Please note that items can take up
to 10 working days for delivery, however items do usually arrive quicker than
this. Please contact us if you would like an estimated delivery date.
Visit our shop for 100's more
products
http://stores.ebay.co.uk/Valley-Ani-Supplies/_i.html?_trksid=p2045573.c0.m57
WE
SUPPLY A MASSIVE RANGE OF TOP QUALITY PRODUCTS FOR PETS, HORSES, FARM ANIMALS
AND THEIR OWNERS, AT DISCOUNTED PRICES. WE WANT TO HELP YOU SAVE MONEY, BUT
STILL BE ABLE TO GET THE BEST QUALITY PRODUCTS FOR YOU AND YOUR ANIMALS. WE
SELL PRODUCTS FROM WELL KNOWN BRANDS, BUT WE ALSO SPECIALISE IN FINDING NEW
PRODUCTS FROM EUROPEAN BRANDS. THIS MEANS YOU CAN GET GREAT PRODUCTS THAT MAKE
YOU STAND OUT FROM THE CROWD. IF YOU CAN NOT SEE WHAT YOU ARE LOOKING FOR
PLEASE CONTACT US AS WE CAN SUPPLY OVER 10,000+ PRODUCTS.
www.valleyanimalsupplies.co.uk
sales@valleyanimalsupplies.co.uk
01274
873753
TERMS
& CONDITIONS
PLEASE
READ ALL TERMS AND CONDITIONS BEFORE PURCHASING
Although
we try to keep all stock up to date, it is possible that on rare occasions, due
to unforeseen circumstance, a product may not be in stock. We will inform you
ASAP and offer an alternative or a full refund.
PAYMENT
: Payments can be made by paypal,
credit/debit card by ringing our office on 01274 873753.
DELIVERY
: We offer free delivery on most of
our items, however we cannot provide free delivery to the CHANNEL
ISLANDS,SCILLY ISLANDS and OVER SEAS addresses. We are part of ebays global
shipping program so if you are overseas they will quote a delivery price.
On
the day your item is dispatched you will be sent an email with your expected
delivery date and your tracking number will be added to your order. If you have
provided us with a mobile number and email address, Royal Mail/courier will
text and email you.
Reporting
Problems With Delivery & Returned Items : If
you do not receive your order on the date provided by us in your dispatch email,
please let us know ASAP or contact the delivery company directly so we/they can
get it tracked down for you.
If
a parcel is returned to us by the courier due to you not being home when they
attempt delivery, or you do not collect it from the depot/post office, we will
not cover the cost of it being sent back out for a second time. We will require the cost of delivery before it can
be sent out again. Alternatively you can request a refund.
TRYING
ITEMS ON ANIMALS : If you have purchased an item
that needs to be tried on your horse, eg. rug, saddle cloth etc, please make
sure you put something underneath to stop any hairs being transferred to the
product. We cannot accept returns if the item has hairs/dirt on it.
RETURNS
: DO NOT SEND ANY ITEMS BACK TO US WITHOUT CONTACTING US FIRST.
We
accept returns on all unused items in their original packaging within 14 days
of purchase. The cost of sending the item back to us is covered by the buyer.
If an item has been used or damaged, or is sent back after the returns period
is up (without prior consent from Valley Animal Supplies) we cannot accept it.
Ebay will be informed and the item will be posted back to you.
When
you prepare your return, please include the invoice you have been sent with
your order and a note letting us know if you want a refund or exchange. Or send
a note including your order number and ebay name/ID.
If
you send a return back before contacting us or without any note/info regarding
your order, it may take longer to process your return.
EXCHANGES
: The same terms apply to exchanges
as in the returns information above. Please contact us before sending any item
back to us so we can arrange the products you require. Please let us know what
size and colour you would like to exchange your item for. Include your ebay
name/order number and a note in the parcel with your order. We recommend that
you send the item back via recorded delivery. If you send an item to us but we
do not receive it, we cannot process a refund.
FAULTY
ITEMS : On the rare occasion that an item
is faulty please contact us. We can sometimes refund your money without having
the item returned to us so please contact us before sending anything back. You
will need to send us photos of the faulty item so we can decide the best way to
sort the situation for you.
By
purchasing an item from us you are agreeing to these terms and conditions.
Please do not purchase if you do not agree with these terms.