PLEASE CHECK THE ESTIMATED DELIVERY DATE BEFORE ORDERING.

Please note that items can take up to 10 working days for delivery, however items do usually arrive quicker than this. Please contact us if you would like an estimated delivery date.

HKM Softice Ear Bonnet - 2789

Visit our shop for 100's more products

http://stores.ebay.co.uk/Valley-Ani-Supplies/_i.html?_trksid=p2045573.c0.m57 

WE SUPPLY A MASSIVE RANGE OF TOP QUALITY PRODUCTS FOR PETS, HORSES, FARM ANIMALS AND THEIR OWNERS, AT DISCOUNTED PRICES. WE WANT TO HELP YOU SAVE MONEY, BUT STILL BE ABLE TO GET THE BEST QUALITY PRODUCTS FOR YOU AND YOUR ANIMALS. WE SELL PRODUCTS FROM WELL KNOWN BRANDS, BUT WE ALSO SPECIALISE IN FINDING NEW PRODUCTS FROM EUROPEAN BRANDS. THIS MEANS YOU CAN GET GREAT PRODUCTS THAT MAKE YOU STAND OUT FROM THE CROWD. IF YOU CAN NOT SEE WHAT YOU ARE LOOKING FOR PLEASE CONTACT US AS WE CAN SUPPLY OVER 10,000+  PRODUCTS.

www.valleyanimalsupplies.co.uk

sales@valleyanimalsupplies.co.uk

01274 873753

TERMS & CONDITIONS

PLEASE READ ALL TERMS AND CONDITIONS BEFORE PURCHASING

Although we try to keep all stock up to date, it is possible that on rare occasions, due to unforeseen circumstance, a product may not be in stock. We will inform you ASAP and offer an alternative or a full refund. 

PAYMENT : Payments can be made by paypal, credit/debit card by ringing our office on 01274 873753. 

DELIVERY : We offer free delivery on most of our items, however we cannot provide free delivery to the CHANNEL ISLANDS,SCILLY ISLANDS and OVER SEAS addresses. We are part of ebays global shipping program so if you are overseas they will quote a delivery price.

  On the day your item is dispatched you will be sent an email with your expected delivery date and your tracking number will be added to your order. If you have provided us with a mobile number and email address, Royal Mail/courier will text and email you.

Reporting Problems With Delivery & Returned Items : If you do not receive your order on the date provided by us in your dispatch email, please let us know ASAP or contact the delivery company directly so we/they can get it tracked down for you. 

If a parcel is returned to us by the courier due to you not being home when they attempt delivery, or you do not collect it from the depot/post office, we will not cover the cost of it being sent back out for a second time. We will require the cost of delivery before it can be sent out again. Alternatively you can request a refund.

TRYING ITEMS ON ANIMALS : If you have purchased an item that needs to be tried on your horse, eg. rug, saddle cloth etc, please make sure you put something underneath to stop any hairs being transferred to the product. We cannot accept returns if the item has hairs/dirt on it. 

RETURNS : DO NOT SEND ANY ITEMS BACK TO US WITHOUT CONTACTING US FIRST.

We accept returns on all unused items in their original packaging within 14 days of purchase. The cost of sending the item back to us is covered by the buyer. If an item has been used or damaged, or is sent back after the returns period is up (without prior consent from Valley Animal Supplies) we cannot accept it. Ebay will be informed and the item will be posted back to you. 

When you prepare your return, please include the invoice you have been sent with your order and a note letting us know if you want a refund or exchange. Or send a note including your order number and ebay name/ID.

If you send a return back before contacting us or without any note/info regarding your order, it may take longer to process your return.

EXCHANGES : The same terms apply to exchanges as in the returns information above. Please contact us before sending any item back to us so we can arrange the products you require. Please let us know what size and colour you would like to exchange your item for. Include your ebay name/order number and a note in the parcel with your order. We recommend that you send the item back via recorded delivery. If you send an item to us but we do not receive it, we cannot process a refund.

FAULTY ITEMS : On the rare occasion that an item is faulty please contact us. We can sometimes refund your money without having the item returned to us so please contact us before sending anything back. You will need to send us photos of the faulty item so we can decide the best way to sort the situation for you.

By purchasing an item from us you are agreeing to these terms and conditions. Please do not purchase if you do not agree with these terms.