Returns Policy
CHANGE OF MIND RETURNS
- We accept NEW and UNUSED items for return for exchange or FULL refund within 30 days from sale date. Email rma@ryda.com.au for a return authorisation number. Refunds/Exchanges will be processed within 2-3 business days from receipt back into our warehouse. The buyers is responsible for shipping charges.
- All returned products must be in as new condition without damage to any of the packaging and contain all original packaging, manuals, accessories and other documentation as supplied from the manufacturer. If the item is returned in any other condition other than new, a restocking fee will be applicable, see below.
- OPENED and USED items are subject to approval dependant on the condition of the unit and packaging. Any product returned to us that has been trialled, installed, used or demonstrated may be rejected. A minimum of 20% restocking fee applies to refunds and exchanges. Email rma@ryda.com.au for a return authorisation number. Refunds/Exchanges will be processed within 2-3 business days from receipt back into our warehouse. The buyer is responsible for shipping charges.
- Any product returned with damage to the product, packaging, removal of any bar code or manufacturer's label will be rejected, and returned at the customers cost.
- Any items missing from the returned product will be subject to a replacement charge and deducted from the total refund amount, in addition to restocking fee.
- Goods should be received to the warehouse within 2 weeks from APPROVED return authorisation, unless previously arranged.
INCORRECT PRODUCT RECEIVED/INCORRECTLY ADVERTISED
- Wrongly shipped items should be reported immediately to rma@ryda.com.au. You will receive a return authority and goods will be organised to be returned at the sellers cost and replaced or refunded as per customer request.
- Products should remain in retail packaging in new condition.
- Any items missing from the returned product will be subject to a replacement charge and deducted from the total refund amount.
- If a product is incorrectly listed or ‘not as described’ this should be reported immediately to rma@ryda.com.au. We will assist in supplying a suitable replacement if available or a full refund will be issued. You will receive a return authority and goods will be organised to be returned at the sellers cost and replaced or refunded as per customer request.
RETURN OF FAULTY GOODS
DAMAGED GOODS
- Any damage from shipping should be reported immediately to rma@ryda.com.au. You will receive a return authority and goods will be organised to be returned at the sellers cost and replaced or refunded as per customer request.
Any items missing from the returned product will be subject to a replacement charge and deducted from the total refund amount.
EARLY LIFE FAILURE
- Any goods received Dead on Arrival (DOA) or Early Life Failure (ELF) must be reported within the first the first 14days from successful delivery to the manufacturer and/or to rma@ryda.com.au with their accompanying support or case number. You will be issued a return authorisation for replacement/exchange or refund as per customer request.
- Goods should be received to the warehouse within 2 weeks from APPROVED return authorisation, unless previously arranged.
- Refunds/Exchanges will be processed within 2-3 business days from receipt back into our warehouse.
- Any items missing from the returned product will be subject to a replacement charge and deducted from the total refund amount, or deducted from replacement kit.
- Shipping costs will be covered by the seller.
IN WARRANTY PERIOD
- Goods outside of DOA/ELF are subject to manufacturers terms and conditions for repair/ replacement. Your goods are required to go back to the manufacture for assessment and replacement. Email rma@ryda.com.au and you will be replied with the fastest option to have this repaired or replaced. You will be given a repair number and any updates as available.
- Please allow up to 4 weeks for goods to be repaired.
- The buyer is responsible for shipping charges back to the seller. The seller will return the unit at their cost to an Australian address.
