|
 |
|
||||||||||||||||||||||||
|
||||||||||||||||||||||||||
;)
;)
;)
WELCOME
Welcome to the Schoolbag Station eBay Store where you'll find a huge selection of the worlds most popular schoolbag brands. Covering backpacks, rucksacks, totes, pencil/makeup cases and much more. Here you’ll find brands like Roxy, Quicksilver, DC, FOX, Animal, Mi-Pac, Eastpak, VANS, Gorjuss, Herschel Supply Co, GOLA and many more.
With over 250 styles and one of the largest selections of summer and winter ranges online we've got you covered year round whether you're at University, Collage education or simply need a stylish quality bag for traveling.
ARE YOUR PRODUCTS GENUINE?
Yes, all our products are 100% genuine. We don't sell any used, second hand or fake products.
CAN YOU PROVIDE ME WITH ANY FURTHER PRODUCT INFORMATION?
We endeavour to give you as much product information as we can but if you require additional information, please contact us at help@schoolbagstation.com eBay messages or call our customer service team on 0844 6933 220, from Outside the UK: +44 844 6933 220. We will try to respond to your query within 24 hours.
Please note that due to different monitor settings, a true colour of the product can be slightly different to the image shown on eBay
Schoolbag Station has sold on eBay since June 2014, providing fast delivery and great customer service to hundreds of very happy eBay customers.
ORDERS - PAYMENT
CAN I PLACE AN ORDER OVER THE PHONE?
Unfortunately, you can't as we only accept PayPal payments, which can't be made over the phone.
WHAT WILL HAPPEN ONCE I PLACED AN ORDER?
When you submit your order, you will receive these email communications:
Confirmation email – this will be sent out once the order is placed successfully.
Payment received – Pay Pal will notify you of the payment confirmed.
Dispatch email – this will be sent out once your order is shipped from our warehouse.
Feedback email – this is to remind you to leave us feedback.
Please note that some email accounts might send emails from unrecognized email addresses straight to the junk folder or block them.
HOW MANY ITEMS CAN I ORDER?
If you are a UK customer you can order multiple items from us at the same time. Click ‘add to basket' rather than ‘buy it now'. Then once you have done all your shopping continue through to payment as you would normally and this will give you one delivery charge.
For international customers, we are working to have this available going forward. Please contact us straight away once you have paid for all items and we will try to combine your orders if you want multiple items.
CAN I CANCEL & CHANGE MY ORDER?
Because we want you to enjoy your order as soon as possible, we work super fast here at Schoolbag Station, to ensure your order is picked, packed and dispatched without delay. We're really proud of this but it does mean that if you need to change any of the details in this order we recommend that you call our Customer Service team on 0844 6933 220 or from outside the UK please call +44 844 6933 220 at your earliest convenience.
Unfortunately if your order is already dispatched you will need to follow our returns and exchanges process.
CAN I ORDER A PRODUCT IN A DIFFERENT COLOUR OR SIZE?
All available products are shown on our eBay site. If you can't see the colour or size you need, this means we don't have it.
CAN I MAKE A BID?
Unfortunately, we operate as a fixed price seller only.
WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?
For regions outside of the European Union any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel and vary from country to country. Unfortunately, we have no control over these charges, and cannot tell you what the exact cost will be (if there is any). There are no customs or import duties within the EU as we ship from the UK.
DELIVERY
HOW MUCH DOES DELIVERY COST?
Listed below are the delivery charges in GBP;
UK STANDARD 3-5 DAYS £3.99
UK NEXT DAY £6.99
EUROPEAN DELIVERY
STANDARD DELIVERY 6-8 DAYS £12.99
REST OF WORLD
STANDARD DELIVERY 6-8 DAYS £16.99
CAN I CHANGE MY DELIVERY ADDRESS?
You can only change your delivery address before you submit the order. Once the order has been dispatched we are unable to amend the address.
DO WE DELIVER TO BFPO & PO BOX ADDRESSES?
Unfortunately, we do not ship to BFPO & PO Box Addresses.
WHY IS MY COUNTRY NOT ON YOUR DELIVERY LIST?
This means that at this time we don't deliver to your country.
RETURNS
HOW CAN I RETURN AN ITEM FOR EXCHANGE OR REFUND?
If you’re not completely satisfied with your purchase, please return the item or items to us in their original condition complete with labels †† intact within 30 days of purchase. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear in your account. Some products are non-refundable for hygiene reasons. If we find that the item has not been returned to us in a fully re-saleable condition or within the set timescale we reserve the right to refuse a refund on the item. The item is your responsibility until it reaches us. For your own protection we recommend that you send the goods using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
†† Note when trying on items of clothing do not remove labels. Please ensure that you are not wearing perfume, aftershave or a deodorant which may leave a sent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
CAN I GET A REFUND ON SALE ITEMS?
All sale items must be returned within 14 days for a refund or exchange.
I HAVE RECEIVED THE WRONG ITEM?
If the item you received is not what you originally ordered, please e-mail help@schoolbagstation.com quoting your order number, your name/address and telephone number, also the details of the product you wish to return. We will happily refund or exchange any item sent to you in error on our part. A refund will also be given for the postage cost of returning the item.
HOW DO I RETURN A FAULTY ITEM?
You should inspect the goods when you receive them for defects or faults. If you find a defect or fault you must tell us before wearing/using the item within 30 days of receipt of the goods. Should an item become faulty after wearing, goods will only be considered for a refund or exchange within a reasonable timescale from purchase. This will normally be no more than 3 months. Schoolbag Station will not except returns on; garments with prints damaged by ironing, garments with shrinkage due to washing, garments with damaged glitter, beading, sequins or embroidery. All goods returned and thought to be faulty will be sent to the manufacture for an independent quality inspection. This process can take up to 14 days. Please return any item considered to be faulty to us, at the aforementioned address. Please add the reason why the item is considered to be faulty. Any item found to be faulty would receive a full refund plus postage cost.
WHAT IS THE RETURNS PROCEDURE?
Please take care when unpacking and repacking your products. Upon receipt of your purchase you will find an invoice enclosed. On the invoice you will find a pre-printed address label. THIS IS NOT PRE-PAID. Please use this along with the invoice when returning items. If you do not have an invoice please enclose the following information on a piece of paper:
- Your name/address and contact details
- The date you purchased the product
- Please specify the reason for returning the item
Post goods to:
THE SCHOOLBAG STATION LTD
KNOCKMORE HILL BUSINESS PARK,
9 FERGUSON DRIVE,
LISBURN,
BT28 2EX
| CONTACT | |
| HAVE A QUERY? | CALL OUR HELP LINE |
| UK CALLS: | 0844 6933 220 |
| INTERNATIONAL CALLS: | 44 844 6933 220 |
| EMAIL: | HELP@SCHOOLBAGSTATION.COM |
| OPENING HOURS: | MON-FRI; 10AM-5PM |
We will try our very best to respond to all enquires within 24 hours, however please allow a little longer over the weekend and bank holidays.