Payment
- We
accept PayPal
- * Please make sure you have a valid/confirmed PayPal account before purchasing.
- * All PayPal Payments must have Confirmed status. (Shipping and billing addresses must match)
- * Payment is required within 7 days from the date of the auction ending
- *
A non-payment dispute will be automatically opened if full payment is
not received
Shipping
Item will be sent to buyer's Ebay shipping address ONLY, so please CONFIRM that your shipping & billing address on Ebay is the same before pay through paypal.
Shipping Method:
Most items will be shipped via United States Postal Service by First Class mail .
Shipping Time:
The
handling time normally is 1 business day, but if orders are placed
before 2 pm Pacific Standard Time than most likely we will be shipping
the item the same day.Estimated
delivery time:The
carrier's estimated time for delivery is 1-3 business days, but the
carrier does not guarantee the time of delivery and the estimated time
is based on performance metrics.
Policy
All product will be checked before shipment and made sure there are no defects, but If the item is defective a fully paid shipping label will be provided free of charge to the customer. The Buyer has up to 7 days from date of receipt to notify us and we will send a new replacement immediately upon receiving the defective one. All shipping charges for returned products are to be paid by the buyer except for defective units. Please contact us for a Return Merchandise Authorization Number and send the item back to the below address.Step Up International10457 Rush StreetSouth El Monte, CA 91733
Contact us
Please
leave a positive feedback for us once you have received the item and
are happy with the item because it is very important that other
customers know you love the item, so we can continue to provide low
prices and stay in business for you. A positive feedback and 5 Score
DSR is highly appreciated as you would help us maintain the great
service and vast product selection.
Please
let us know before leaving any negative feedback or 1 point, 2 point
low DSR or open any disputes on Paypal and Ebay, because we can solve
any problems you may have more quickly without effecting our business.
We want to thank you for your interest in our products and hope
you can understand allow us the opportunity to resolve any problems
before you escalate the issue further. We will try our best to
satisfy your problems and we back it up with our 100% Money Back
Guarantee less the shipping cost.
If you have any questions, please feel free to contact us via "Ask seller a question" ,We try our best to reply to your emails as soon as possible, due to high volumes of sales from our daily incoming emails and time zone difference, we may not be able to reply your emails immediately. Please allow 1-2 business days for us to respond.