Refunds and exchanges may only be made within 30 days of receiving the merchandise.

If item has been opened and/or used, a 20% restocking fee will be applied for a refund unless there is a problem with the item.

A refund will not be accepted if you return your item with missing parts.

A refund will not be accepted if you return your item with any kind of damage (misused or abused merchandise).

All returns must be in the original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted.

Original shipping & handling charges are not refundable (If any apply)

. Please be sure that you return shipments are properly packed and fully insured. We are not responsible for returned packages if lost by shipper/carrier or got damaged buy carrier.

All defective merchandise may be returned back to us only within the 30 days of receipt. Misused or abused merchandise will not be accounted as defective.

VERY IMPORTANT

All personal info on the device needs to be erased

Password or any kind must be removed

For Android product, Google & Samsung account must be removed.

For Apple product, Apple iCloud account must be deleted & Find my phone must be disabled.

CUSTOMER SUPPORT

(346) 901-7160 Mon-Fri 10am - 5pm CST.

Or just leave us a message on Ebay. (We respond to all messages within 24hrs. on normal business days)