About Us

All along our 40 years lasting history we have entered into the homes of more than 10,000 families.

Now we go online to make your experience with us even more versatile.

In order to be ever... a step away from you, wherever you are, with a single click!

Payments

Edilceram accepts only payments by Paypal, Credit Cards or Bank transfer; we dont accept cash on delivery..

Shipping

To ship its products, Edilceramstore only uses express couriers as DHL and BRT.

Delivery time of the products in stock is about 3/4 working days for Italy and 5/7 working days for the rest of the world.

Delivery time of the products to be ordered is about 20 working days for Italy and 30 working days for the rest of the world.

Delivery time of the special or highly customized products can be a little longer than indicated.

Edilceramstore undertakes to promptly communicate to the customer any unpredictable stock breakdowns due to excess of demand or other causes.

Shipping Costs

Italy: For free.

Europe: beginning from 20 euro.

Non European: beginning from 40 euro.

In any case, shipping cost is effectively automatically calculated during the purchase process, before to set the payment.

Terms & Conditions

The products purchased by the costumers are intented to follow the rules of guarantees and assistance regarding the sale of consumer goods.

Customer declares:

• to be a consumer as intended by art. 3 of the Consumer Code;
• to be of age;
• the supplied data for the execution of the Agreement are true and correct.
• As per Paypal and Ebay rules, customs fees are up to the importer/customer and NOT to the seller.

Right of withdrawal

1. As art. 64 of the D.L. n° 206/2005, and following editing, if the Customer is a consumer, has the right to withdraw for any reason, without needings of explanations and without penalty, exception made as point 5.
2. To claim his right, the Customer must keep the original packagings of the purchased items and send to Edilceram Srl a communication within 14 days since delivery. This communication must be send by email. Once recieved the withdrawal communication, Edilceram Srl will quickly provide the Customer the instructions on how to return the items that must return within 14 days since the authorization.
3. The right of withdrawal is always subject to the following conditions :
   • the right is applied to the item purchased in his integrity; it is not possible to withdraw only a part of the item (ex.: accessories, parts of appliances, etc...);
   • the item purchased must be safe and returned inside its original box, complete of all its parts (including packagings, documents and any addings); to avoid damages we reccomend to use a second box or extra packagings;
   • just as per law, returning shipping costs are due to Customer;
   • Shipment, until the recieving in our storages, is under the responsibility of the Customer; in case of damages during the shipment, Edilceram Srl will notify the Customer (within 5 working days since delivery), to allow him to sue the courier in time and allow him to claim his refund in case of insurance; in these cases, the product will be kept in storage for the Customer to take it, and simultaneously right of withdrawal will be deleted;
   • Edilceram Srl is not responsibly for damages or loss of the returning items with uninsured shipments;
   At the time of delivery in our storages, the product will be checked to evaluate damages or tamperings. If the original box results ruined, Edilceram Srl will keep a percentual refund, in any case not exceeding 10%, as recovery.
4. Exceptions made for recovery refund for damaged original box, Edilceram Srl will refund the total amount, as soon as possible and in any case within 14 days since the date of the recieving of the Customer's communication of withdrawal. Refund will be processed on Credit Card or by Bank Transfer. In any case Customer must provide quickly all the data needed to proceed with the refund.
5. The right of withdrawal is totally declined, in the case of missing the integrity of the product (box and/or item), or in case Edilceram Srl verifies:
   • the missing of the external and/or internal original pack;
   • the missing of integrating parts of the product (accessories, manuals, parts, etc...);
   • damages to the product.
   In case of withdrawal decline Edilceram Srl will send back the purchased item charging Customer the shipping costs.

IVA agevolata

Not available for non-italian citizens.

FAQ

Q - Where is your showroom?

A – It is located in Conversano (near Bari), Italy.

Q – Where from do you send your products out?

A – From our storage in Monopoli.

Q – Which are the available payment methods?

A – We accept plenty of payment methods: Paypal, Visa, Mastercard and banking credit transfer.

Q – The item price is meant to include shipping costs?

A -Shipping costs are included for the deliveries taking place in Italy.The surplus price for the shipping in foreign countries is calculated depending on weight and volume of the package.