Once you have made your purchase. please make payment in one of the following ways:-
Delivery Costs and Options
When will my order be delivered?
Do we deliver outside the UK?
If you order has not been despatched, we will cancel your order and refund your card immediately. If your order has already been despatched but has not been delivered, please refuse to sign for the parcel when it arrives and it will be returned to us at no cost to you. If you order has already been delivered, please return it to the address below: Enemite Ltd We will refund your payment within 30 days of cancellation. Enemite has a no-nonsense returns policy. The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order without giving a reason within 14 days. On Enemite, you can cancel an order within 14 days for a full refund. If your order has already been despatched when we receive your cancellation, we will deduct the cost of shipping from your refund. You may exchange unused and unopened products within 28 days for alternative items. Unless items are defective, you return them to us at your expense. Alternatively, you may arrange for us to collect the goods from you, but a deduction will be made from the refund to cover the direct cost of collecting the goods. The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. You may exchange products for any reasons for up to 28 days after purchase as long as your products are unused and unopened. If you have ordered something by mistake, or simply decide that you don't want it, you may return it to us at your expense for a replacement within 30 days. If the product is defective, please give a full description of the fault and return it in its original box with all manuals and accessories for a full refund or replacement within 30 days of purchase. If your item is faulty, please contact us and return to the address below. All returned products are tested and will be sent back to you if they are working. The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. Please enclose a note giving the reason for the return, wrap the package securely and send it to the address below. If you are returning an item because it is defective, or because of a mistake on our part, please contact us and return to the address below. You do not need to return your item by Special Delivery or Recorded Post. Please obtain a certificate of posting. Enemite Ltd This returns policy does not affect your statutory rights. We can arrange to collect an item from you. The cost of collecting the item will be deducting from any refund that is due. Our unique dedication to your satisfaction means that you can shop here with total confidence. If you have a problem with your order, please send a message to our Customer Care department We will respond to your complaint within 24 hours, usually much sooner. We aim to resolve all complaints within seven working days. We will keep you fully informed during the process.How do I cancel an order?
Unit 3b Telmere Industrial Estate
Luton
Bedfordshire
LU1 3QFHow do I return a product?
The Enemite Guarantee
Defective Items
Refunds
To return an item
Unit 3b Telmere Industrial Estate
Luton
Bedfordshire
LU1 3QFHow do I make a complaint?
Enemite LTD Company Registration No: 7186490
Unit 3b Telmere Industrial Estate
Luton
Bedfordshire
LU1 3QF
Tel: 01582 250955
VAT Registration No: 993 7537 60