All our items we sell are considered used and may have some wear or age to them unless otherwise stated. As such, there are no refunds or exchanges and item is being sold as is. We make every effort in describing the item as accurate as possible. We also provide lots of pictures for your viewing. So please take a look at pictures carefully before bidding on item. Any questions or issues with item purchased please email us and we will get back to you as soon as possible to resolve the issue. Thanks