Lorex SG14S1042CP Complete CCTV Security System 14" Monitor 2 Cameras Two Way Audio

Warranty

All goods supplied by the Supplier as "new" are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier´s instructions, or any alteration or repair carried out without the Supplier´s approval.

If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing within 4 days.

If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing by hard copy or email, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.

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Cancelation

You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).

You do not have the right to cancel the contract if the order is for computer software or electronic items which have been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.

The 7 day right of cancellation does not apply to goods bought as used e.g. refurbished, opened box returns save where an item is found to be faulty. In the case where an item is faulty, normal warranty terms apply.

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Returns

Prior authorisation is required for ALL returns. Items should be returned via standard parcels or second class mail, which ever is least expensive. Items must be carefully packed and returned with all accessories, and original shipping invoice. Reimbursement of return postage costs will be at our discretion, non faulty or fraudulently returned items will not have carriage costs paid.

Please complete the returns slip on the bottom half of your invoice to ensure we process your return efficiently.

Thank you.

About Us

Operating from a 20,000 square foot warehouse in the East Midlands UK Surplus Central are a UK registered limited company who carry extensive stocks on site to ensure your orders are dispatched promptly and efficiently.

We do not rely on third parties to send out your items.

Adhering to all UK consumer rights legislation you can be assured your rights are covered and respected when you purchase from us.

Communication

1. You will receive a message confirming the sale.
2. You will receive a message confirming we have received your payment.
3. You will receive a message when your item(s) have been shipped.
4. You will receive a reminder to send payment about 7 days after the auction has ended.
5. We will file a non paying bidder alert and send you an email after approximately 10 days if no payment has been received.

If you are unhappy with any aspect of our service, confused as to how to pay or proceed then please contact us so we can help resolve matters quickly and to your satisfaction, our customer service phone number is 01530 833077.

Please leave your five star feedback for us, and we will reciprocate with positive feedback.