At Fresh Bathrooms, you can pay for your items by:

Paypal
Credit/Debit Card
Cheque
Postal Order

To pay by Credit/Debit Card, complete the payment through Paypal. You can also pay via Credit/Debit Card over the phone on 02476 389051.

Paying by Cheque or Postal Order is easy, just make the payment payable to Luxury For Less Ltd and send it with a copy of your eBay order to the following address:

Fresh Bathroom Payments
Attleborough House
Townsend Drive
Attleborough Fields Industrial Est
Nuneaton
CV11 6RU
United Kingdom

Townsend Drive,
Attleborough Fields Industrial Estate,
Nuneaton,
CV11 6RU

Contact: 02476 389 051
Email: Sales.ibathuk@googlemail.com

I do not wish to keep my item - it is not faulty

If you change your mind, or any of our products fall below the standard you would expect and you wish to return the item, you must notify us by telephone or via the ebay messaging service within 7 days of delivery. We are happy to refund or exchange the item, (stock permitting) providing it is returned unused, in its original packaging with all accessories.

We will not be able to accept a return and issue a refund if:

1) The item has been used
2) The product is missing parts which it originally shipped with
3) We have not been notified within 7 days from purchase

My item has develped a fault

If your item develops a fault, please notify us via telephone or the ebay messaging service. For guarantee reasons we need photos of the offending item and its fault. once this information has been received we can assess the case and whether a part or replacement is needed. If an item is returned as faulty, we will arrange a collection at our expense. Please do not return the product and request a refund of the postage.

Further information

Under the Distance Selling Regulations, you have up to 7 working days after you have received your delivery to cancel your order via email to our customer service team.

Under the Trusted Goods Refund Policy, you have 14 days to return a product to us for a full refund, providing it is unused and in a saleable condition. Where a product is faulty, damaged or described incorrectly, we will refund the original delivery charge, but not when a product is simply unwanted*.

Except for faulty items, we only accept returns of items that are in the same physical condition as they were supplied. You must also have taken reasonable care to not mark or damage the product. If trying on items with health or hygiene sensitivities, such as underwear or swimming costumes, please do so over other clothes. In the case of goods such as earrings, body jewellery & personal grooming products that have hygiene seals, you must exercise reasonable care by not removing the seals when examining them. All returned items will be inspected upon receipt. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them, then unfortunately you will not be eligible for a refund.

*This policy does not affect your statutory rights relating to faulty or incorrectly described goods, or your right to cancel orders under the Distance Selling Regulations.

To contact us about a query, you can email us via the eBay messaging service, or by any of the methods below:

Phone

Contact our Customer Care team on 02476 389051. The team has an in depth knowledge about our products, so they are available to answer any questions you may have.

Post:

Attleborough House
Townsend Drive
Attleborough Fields Industrial Est
Nuneaton
CV11 6RU
United Kingdom

Email:

sales.freshbathrooms@gmail.com