SHIPPING and HANDLING

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We ship worldwide via USPS and Fedex. We ship Monday-Friday. Orders placed after 1 pm EST on Friday will be shipped the following Monday.

All orders will be shipped within 1 business day.

We will only ship to the address provided during payment.

Comet Hobbies is not responsible for any custom fees, taxes, tariffs or any other fees your local government may charge for order items from the United States

There will be a $5.00 Fee for International Orders to cover for handling and shipping insurance.

We do offer discounts for combined item orders! 

 

PAYMENT

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We accept all credit card payment via Paypal.

Payment must be made immediately at time of purchase.

New York State Residents will be charged a local tax of 8.625%.

 

RETURN POLICY

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Comet Hobbies accepts returns on purchased items within 14 days of receipt with the following criteria:

ALL RETURNS

1- All returns must first be authorized by Comet Hobbies. Please do not send anything prior to us approving a return. Once approved, we will issue the buyer with a RMA number. Returns must be postmarked within 10 days of return approval. When shipping items, we recommend buying a trackable and insured method. Comet Hobbies is not responsible for any damage or loss during shipment. We do require items to arrive safe and undamaged. If the items are damaged, we may not be able to offer a refund.

2- Original shipping fees are NON-REFUNDABLE. The buyer is responsible for any return shipment cost, NO EXCEPTION.

3- Box condition is sold as is. We ship our items in mint/near mint condition unless otherwise stated in the listing. We do not offer refunds, discounts, or exchanges for dents or creases caused during shipment.

4- Items must be returned in original condition (original condition meaning: factory sealed, unopened, undamaged, unused, unaltered, unassembled, and brand new).

5- We does not offer any exchanges on any item purchased, unless otherwise stated.

INCORRECT ITEM(s) SHIPPED

1- Any incorrect item(s) shipped must not be opened, kept in its original packaging and factory sealed to qualify for a return. If the buyer has opened the incorrect item(s), the buyer has agreed to keep said item(s).

2- A full inspection will be made once we receive the item(s). If there are any signs of attempt to reseal the item’s packaging, the return will be voided. Buyers agree and are responsible to pay for return shipping if we discover the item is not in original condition, a refund will not be issued.

DEFECTIVE ITEM(s)

1- If buyer finds the item(s) to be defective, the buyer must first contact the manufacture. Pending the outcome of the buyer contacting the manufacture, we may be able to assist the buyer if they need help.

2- Defective item(s) will only be exchanged unless we do not have the item in stock. We will issue a refund if we do not have a replacement.

3- Loose joints, paint variation, paint chip, difference in paint tone, play wear, and damaged caused when handling does NOT qualify as a defect.

ALL OTHER RETURNS

1- If your item does not fall under the previous criteria and you would still wish to return the item, the buyer will be charged with a 20% restocking fee from the total value of the item

2- Buyer's remorse returns will incur a 20% restocking fee.