Shipping
We do not ship on Saturday or Sunday. All orders placed on the weekend will be shipped on Monday. We reserve the right to ask for a signature confirmation upon delivery.
Returns
Each product is fully guaranteed by the manufacturer. The complete warranty is included with the product. The manufacturer's warranty covers repair or replacement of defective parts, subject to the conditions set by the manufacturer.
Returning an item
H and B Digital offers an exclusive 30 days exchange / refund policy if an item is still in new & unused condition. All returns require a Return Authorization (RMA) number, which you can obtain by email.
Please note: An RMA number does not guarantee final disposition. All returns are subject to inspection.All exchanged or returned merchandise must be in Original Factory Condition, including all packaging materials, inserts and manuals, warranty cards (not filled out), and accessories.
Please do not tape or write anything on the item or packaging. We will charge you for replacement of damaged, altered, missing, written-on, or taped-on contents or cartons.
We reserve the right to refuse any such returns. If the item is not in the Original Factory Condition, we will not accept a return of any product that is missing any manufacturer supplied accessories or if there is obvious damage or visible wear and tear to the unit or packaging.
The serial number of your return must match the serial number that was shipped to you.
Serial numbers that do not match will not be allowed for return. Shipping and handling is non-refundable.
Damaged/missing items upon arrival
If an item is defective, damaged or missing items upon arrival, please keep the original shipping carton andcontact us within 10 business days of the items arrival so that we can issue a damage claim with the carrier and in order to exchange this item or to receive a full refund for this item.
All software and video game sales are final, if defective, call within 10 business days of the items arrival and it can be exchanged for the same title.
Items that cannot be returned
Underwater photography merchandise cannot be returned once it is used in waterAll software and video game sales are final, if defective, call within 10 days of arrival and the item will be changed for the same title.
International
International shipments are subject to import fees, duties and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier. These charges must be borne by the recipient. H and B Digital has no control over these charges and cannot predict what they might be.
*Please Note*
We do not ship on Saturday or Sunday. Orders placed on the weekend will be shipped on Monday.
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