Payment methods are:- Paypal, Online or Telephone Bank Transfer, Cheque or Postal Order. We can also take payment by card over the phone.

To pay by card over the phone please call: 01284 488287 (Monday - Friday 9.00am to 5.30pm)

If you are paying by post, please advise us before sending the funds.

If you wish to pay by online or telephone bank transfer, please contact us for bank details

UK Orders
Standard shipping method is by Royal Mail 2nd class or courier,with an option for 1st class and also registered (signed for), although some items, in particular more expensive will always be sent registered or tracked. Please check the listing details and upgrade should you desire a faster or more secure delivery. If you are purchasing multiple items and wish to upgrade to first class and / or registerred post, you will only need to pay the additional postage cost for the most expensive item. All other items on the order will be upgraded without further cost to you. If you have any doubts about the calculation for postage and packing charges, please "request an invoice", from us so we can ensure you only get charged the correct amount.

International Orders
Standard shipping method is by Royal Mail Airmail. Please note that Royal Mail Airmail does not provide tracking. Should you require tracking please select "International Tracked & Signed". Please check the listing details and upgrade should you desire a tracked delivery. If you are purchasing multiple items and wish to upgrade to a tracked delivery, you will only need to pay the additional postage cost for the most expensive item. All other items on the order will be upgraded without further cost to the customer.

International Order Delivery Restriction
Unfortunately we have regular and repeat problems when shipping to a small number of countries. To these coutries we will only ship orders with a value of £15.00 or more using a tracked delivery. If the customer will not accept the additional cost for a tracked delivery, regretfully we will have to cancel the order. To see a list of the coutries effected please see our "country resitriction" page in our ebay shop

If you have any doubts about the calculation for postage and packing charges, please "request an invoice", from us so we can ensure you only get charged the correct amount.

Unwanted Goods - Distance Selling Regulations
You may cancel your order within 14 days from the date you receive the goods. You must notify us by email and return the unwanted goods to us. Provided that you return the unwanted goods within 14 days of receipt of your order, we will refund you by way of the original payment method, the full cost of the unwanted goods excluding the cost of postage and packing (NB the actual cost of post and packing may be more than amount originally charged on the ebay listing). Refunds will be paid within seven days of the date we receive the returned goods.

If the goods have been used or are not in resaleable condition and we are advised outside the 14 day period, we reserve the right to refuse issuing a credit and return them to you, or offer a return settlement less a re-stocking charge.

Returns of unwanted goods are made at your own risk and expense.

Return of Faulty, Incorrect or Sub-standard Products
If any item you receive is faulty, incorrect or damaged in transit, we will replace it free of charge. You must notify us by e-mail within 48 hours of delivery. If the faulty, incorrect or damaged item needs to be returned within 30 days of receipt of the order, you will be refunded for the cost of returning the item, up to the cost originally paid for post and packing. If the cost of returning the item is higher than the price originally paid for post and packing, at our discretion we may cover the higher cost of returning the item. After 30 days from receipt of your order, returns are made at the buyers risk and expense

Welcome to our store. We sell products that are money saving by saving energy and therefore environmentally friendly. You do not need to be interested in green issues, your desire can be just to save money. We will show you the common sense approach to living a sustainable life.

You can contact us by using the following
 

Telephone: 01284 702840

Address:
Smart Green Ltd,
Units 1 & 2 Sentinel Works,

Northgate Avenue,

Bury St Edmunds,

Suffolk,

IP32 6AZ

United Kingdom