Please contact us before you leave negative feedback, and we will do our best to make the situation right. At The GEEX on EBay, our business depends on satisfying 100% of our customers 100% of the time.
We test everything that we sell, one item at a time. Nonetheless, please be sure to read the listing above in detail, as it will contain any qualifiers about the cosmetic or functional condition of the item, as well as tell you what accessories come with the device. We also strive to respond to any inquiries about auctions in as timely a fashion as possible.
Nonetheless, if for whatever reason, the item that you receive does not match the auction description, we are happy to work with you on resolving the issue. Please contact us before you leave negative feedback, and we will do our best to make the situation right by providing a full refund of the auction price. Below are the pre-conditions for authorizing refunds on returned items:
- The buyer must notify The GEEX on EBay of the issue within 30 days of receiving the item.
- Refunds can take up to 10 days to process once the items are received at our facility, but we will do everything we can to process refunds quickly as possible.
- A restocking fee may be assessed. The standard restocking fee is 25%, however this can differ on a case by case basis. Please inquire within.