Legal Compliance
Returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
14 Day Cooling Off Period within the EU
Within 14 working days of receipt of your goods (including gifts), you may return any of the following items to fotosense Ltd, for any reason, for a full refund. By law, when buying at a distance you are allowed 14 day from receipt of goods in which to change your mind. This may be because you made an impulse buy or simply chose the wrong item. It is not a "try before you buy period". Any postage costs requested outside the standard postage option will not be refunded after the goods have been despatched. You are responsible for your own shipping cost to send products back. You should make sure you use a postal service that can prove we have taken delivery. The 14 day cooling off period does not apply to Shop or Show purchases.
NOTE: 14 Day Cooling Off Period does not apply to Business to Business transactions
Refunds
If the Item you are returning is for a refund then please be aware that refunds can take up to 30 days from cancellation. Items outside the 14 day cooling off period will be subject to a restocking fee of 20% of the original value.
Exchanges of Damaged or Defective Items
The manufacturer’s warranties sold by Just Studio Gear do not cover:
- replacement of consumables (batteries, light bulbs, fuses, recording heads or lasers etc.)
- the abnormal use or non-conforming usage of products.We ask that you consult the user’s manual provided with the products
- malfunctioning due to accessories (power cables etc)
- damage from external sources (shocks, accidents, electriity current fluctuations etc)
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