1-All XKGLOW products are manufactured with top grade LED chips.     2-All products are tested in the factory and tested again before shipping.   3-Fast shipping from Illinois within 1 business day, Includes Tracking Number.     4-US dedicated customer service, fast exchange, and return. 5-Committed to your satisfaction.

1. Contact us about the product issue as well as the item number which is included in the invoice. 2. We will send you detailed instructions including trouble shooting guide(if needed) and return process. 3. Please send the returned item following the instructions, claims and a telephone number where you can be reached. Returns must be sent freight prepaid and insured by you. 4. After the returned item has been inspected and approved, we will refund you or replace the items ASAP. For refunds, item must be sent to XK-GLOW within 15 days from date of purchase. Original shipping and handling charges are not refundable. All approved refunds will be paid via either money check, credit card account or Paypal account. We always stand behind our products. For any question you have, please contact us via ebay. We usually respond within 24 hours. (Monday-Saturday)

For domestic (US 50 states, APO, and Porto Rico) orders, we ship via USPS with First Class Mail(3-5 business days) or Priority Mail(2-4business days) with tracking number. For International Orders, we shipped through USPS First Class Mail. It usually takes 4-5 weeks (1-3 weeks for Canada) for the package to be delivered. Sometimes it could be delayed a bit longer due to postal or custom reasons. We appreciate your patience. All orders will be processed and shipped within 1 business days. If you have special requests regarding combine shipping, faster shipping methods such as Express Mail, or want to ship with other couriers, please contact us and we could ship it via express or Fedex overnight with extra shipping cost.

We value your business and always stand behind all XKGLOW products. If you have any questions regarding any product, warranty, or dealer discount, please contact us via ebay we will reply to you within 0.5 - 4 hours (Mon-Fri, 8am-4pm).

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