How long will it take to get my item?

We endeavour to send all items ordered before 1pm on the same working day.

Delivery time varies by product and delivery address; please see individual product pages for more information. Unless express shipping was selected at checkout, please allow 3-5 working days for delivery. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated timescales.

How will I know that my item is dispatched?

For smaller items, you will receive a notification through eBay to say the item is dispatched and along with tracking details where applicable. This notification is usually sent during the evening once the couriers have collected the items.

What is my order number?

Your order number will be on the order confirmation email that we send when you make payment.

My item hasn't arrived, what can I do?

Although Royal Mail and Parcel Force both provide consistently high levels of service occasionally a small number of parcels may be delayed by exceptional circumstances. We are sorry if it is been delayed.

Please wait 7 days before raising a non-delivery query. For larger items, the courier may have left a card saying there was an attempted delivery. Please check your letterbox.

Where the item is tracked, the dispatch email will give you a tracking number where applicable and links to the courier website to help you track the order.

For genuine non-delivery queries, or if you are not entirely satisfied with your purchase for any other reason, please get in contact at sales@amazingsaving.eu quoting your order number. We take customer satisfaction very seriously and we will do our best that any issue is resolved satisfactorily.

Please contact us before leaving feedback and we will do our best to help you.

We take payment from your card or PayPal account at the time we receive your order. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by PayPal can be found at www.paypal.co.uk

Slight differences.

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a very similar substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 30-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Consumer Contracts Regulations.

Sizes

All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

We're committed to selling high-quality products we hope you'll enjoy using, but we also know that, for one reason or another, there may be a time when you need to return something you've bought.

I have changed my mind and want to return the item, what do I do?

Unwanted items can be returned in an unused and perfectly saleable condition and within 30 days of delivery. It's best to use the Return Item link in your eBay Purchase History to request a return and we'll respond as quickly as possible.

Or you can post it, with a copy of your order to: Amazing Savings, Returns Department, 11a Okeover Road, Salford M7 4JX.

My item is faulty, what next?

Please contact us before leaving feedback and we will do our best to help you. It's best to use the Return Item link in your eBay Purchase History to request a return and we'll respond as quickly as possible.

I've had my item for less than 35 days and there is a problem with it. What shall I do?

Please use the Returns Resolution Centre on eBay to notify us that there is a problem. We will either arrange a collection or provide a link to free returns label, depending on the item. Alternatively, please email us and we will be happy to help. We will either refund the item or offer a replacement.

I've had my item more than 35 days and there is a problem with it. What shall I do?

Should an item become faulty after 35 days of purchase but within the stated warranty period we will, depending on the product, offer a repair or a refund, after receipt of the returned item and verification of the fault. You will not receive a refund for original postage costs. Please contact us via eBay messaging, and we will happily provide more information.

I've received the wrong item. What shall I do?

In the unlikely event of receiving an incorrect order or a substituted item, please accept our apologies. We recommend using the eBay Returns Resolution Centre on eBay to request a refund and our team will advise the correct returns process. We know it is frustrating but unfortunately we are unable to send direct replacements or exchanges.

General Terms

• For all returns, please include a copy of your invoice and a note explaining the reason for return or the nature of any fault(s).
• If you do not have a copy of your invoice then please print and enclose a copy of your original PayPal transaction along with the note explaining the reason for return.
• If the item is not found to have a manufacturing fault, or the fault is due to customer misuse, then no refund will be issued, and the buyer will be responsible for any fees for return shipping.
• For further information on returning products using the Resolution Centre on eBay, please clickhere. (http://pages.ebay.co.uk/help/buy/return-item.html)

The above policies do not affect your statutory rights.