Buyer Satisfaction
We are a small business that has been serving Rockford, IL for over 40 years and we have been selling online for about 9 years. We pride ourselves on expert customer service and strive to do what we can to insure your satisfaction, because we believe that nothing is better than being able to communicate with an actual person.
Packaging
Records: Albums that have been opened are prepared by removing the inner sleeve and record from the jacket. Records are gently cleaned using our own special cleaner. They are placed in a heavy duty polyethylene sleeve (with the exception of “lots” which may or may not be placed in a polyethylene sleeve). Custom mailers are used with one corrugated stiffener and two sheets of ¼” bubble wrap sheets for protection and cushioning for records. 45 RPM records are prepared the same way.
Collectibles: Item size and type dictate packing materials. Small items (pinback buttons, pocket calendars etc.) will be packed in padded envelopes with corrugated stiffeners. Larger items will be packed in appropriate sized corrugated boxes with cushioning (cushioning varies from shredded or balled paper to Styrofoam peanuts or bubble wrap depending on item).
Shipping
All shipments are via USPS (United States Postal Service) unless package size prohibits in which case we use UPS (United Parcel Service). Record Albums are sent via media mail class in the United States unless requested otherwise. 45 RPM records are sent either via first class or media mail in the United States depending on the weight of the item and size of the package. Items other than vinyl records are shipped either parcel post or priority. All packages destined for delivery outside of the United States will be sent via First Class or Priority mail. We will combine shipping when available to reduce costs.
We are not responsible for duty costs or other costs associated with the shipment of your item. Also, we do not control delivery times or customs delays.
If you are overcharged for shipping we will issue you a refund for whatever the overcharge is.
Payment
We accept PayPal and other authorized forms of payment per eBay criteria. Payment is expected within five (5) days after auction closes. If you are bidding on auctions set to close at a later time, payment is still required for current wins. We will hold items for a maximum of ten (10) days for combined shipping.
Returns
Returns are accepted only if the item received does not substantially conform to the original listing description elements. Returned items must be packed in original packing or better, as presented and described in the original listing. We understand that errors or oversights in descriptions can occur. If a buyer elects to keep an item they dispute to be as described we welcome the opportunity to work with you to resolve any conflict amicably. If a return is inevitable and there was not as issue with the listing, the buyer is responsible for all shipping costs (both directions) and the item we receive must be the same item in the same condition as when it left my hands and shipped the same way. Additionally, all returned items must be shipped in the same package that was provided or the same quality level. If an item is returned, buyer agrees to go to conflict resolution to resolve any and all claims against us.