Must-Have For Your Wardrobe

• We accept PayPal payment only.

　

• We will dispatch your goods within 24 hours of  receiving cleared payment.

• All UK orders are posted by Royal Mail first class   service.
  Most of our customers receive their order in the next day, but this is not  guaranteed and is entirely up to Royal Mail.

• Please kindly note: the delivery time of Royal Mail 1st  Class, 2nd Class & Airmail post services can't be guaranteed.

• All orders will only be posted to the delivery address in your  order. 
  Please check your order carefully to ensure the delivery address is correct.
  Please DO NOT send us a message or add a note in   payment to inform us of any address changes.

• The order can not be revised once it has been placed. Please DO NOT send us any message to make change.
  Please DO NOT place an order for multiple items of same kind, and then  add a note in payment or send us email to inform us to change them to different  items.
  　

For wrong items
If there is any problem with the items, please contact us, we will do our  best to solve that ASAP.

Regarding to a wrong item or faulty item, please take  some pictures. 
Then please send us a eBay message with these pictures attached.
This will help us to sort out the issues quickly.
We will be very grateful if you could make the photo clear enough about the  problem .

Please Do Not open any case in eBay or PayPal, as that  is not a good way to solve the problem  and consumes more time. 
According to our experience, all problems can be solved quickly as long as good   communications with customers.
Please do keep us informed. Thank you.

In case of a faulty item, usually we will not ask you  to send it back.
For any wrong item please send it back with Royal Mail First Class, please note  that we can only pay for the return cost of royal mail first class.

For return and refund
We accept return within 14 working days of receiving the items, but the  items should be in original packaging & condition.
Please note that if you change mind and return, you should be responsible for   the return cost.


　

For exchange
There are 2 ways to do exchange
1, If you would like to save time, it is suggested to place a new order for the  items you want, then return the original items to us for refund.

2, Alternatively you can return the original items and we will send your  exchanged one. But please note that you have to pay re-delivery cost of the new  items.

• We will leave POSITIVE FEEDBACK after receiving  the  same from the buyer.
• If anything wrong, please DO NOT simply open any case in  eBay, or leave negative/neutral feedback. 
  Our customer service team is always here to help. Please contact us and we will  reply ASAP.
• We will provide our customer service as best as we  can possibly do. All problems can be solved by by good communication.

• Please send us a message in eBay. We usually reply within  1-2 days.
• In case you have not received our reply in 2 days, please  kindly re-sent it as the message may lost for undefined reasons, such as system  failure, software issues and etc...
• We work very hard on processing your messages most of  time, but please kindly allow some delay during weekends and public holiday.