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We do our very best to ship all items out the next working day after payment has been received.
Please ensure that all address details on your ebay account are correct (specifically house number & post/zip code), as these details are used to ship your goods. We cannot accept responsibility or compensate for non-delivery where an inaccurate or incomplete address has been provided.
In the interests of fraud prevention, we will only ship to the address listed on your eBay account, without exception.
UK DELIVERIES
All items are sent out free of charge via second class Royal Mail post. Please leave 3 -5 working days for delivery.
You can also request 1st Class or Special Delivery (next working day) at an additional cost.
We cannot guarantee Monday Special Deliveries for orders made after noon on the Friday before. Orders must be placed by noon to guarantee next day delivery. If you would like a special delivery for a Saturday, please contact us for a price.
INTERNATIONAL DELIVERIES
Packages outside the EU (worldwide) may take up to 28 working days for delivery so please be patient, it is in the hands of the postal service. As we ship everything promptly after payment, we must therefore rely on the postal service of your region to do their jobs and deliver your package quickly! If your item/s do not arrive for any reason within this time frame, please contact us immediately.
International packages for lower value items are NOT sent by recorded mail and therefore we DO NOT provide a tracking number. If you wish to have your package sent by international recorded mail we will gladly do so, but please note there will be an extra fee for this service ~ please contact us for costs.
Buyers are responsible for any customs/tax/handling charges.
PUBLIC HOLIDAYS INCLUDING CHRISTMAS
Please bear with us during busy periods and make allowances for delays within Royal Mail, especially at Christmas. If items are not received within 7 working days (2nd class) or 5 working days (1st class) we will happily send out a replacement. If you require a guaranteed delivery time, please select Special Delivery.
In the event of replacements being sent and the original order being received, we would appreciate it if you could return the duplicate package.
Please see the Royal Mail website for Christmas posting cut off dates.
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Items may be returned within 7 working days after receipt to the address at the bottom of this page or contact us for more information.
Postage & packaging costs are non-refundable unless the item is faulty or damaged in transit.
Buyer must bear the cost of return carriage in the event of any returns unless the item is damaged or faulty.
Items must be returned in original packaging and in the same condition including any free items included in the transaction.
If you are unhappy with your items in any way we offer a no quibble 7 days refund or replacement service.
REPLACEMENTS FOR NON DELIVERY
In the event you do not receive your item we will happily send out a replacement. Please see the below time scales for requesting a replacement for non delivered items.
1st Class
Normally delivered next working day
Replacements sent out after 5 working days
2nd Class
Normally delivered in 3 - 5 working days
Replacements sent out after 7 working days
Special Delivery
Guaranteed next day delivery*
In the case of non-receipt of items, please contact us for your Royal Mail tracking number. Each case will be reviewed before replacement item/s are sent.
*Monday - Friday only. Please ask us for a quote for a Saturday Special Delivery. |
