Why Buy From Us?
We post our items to over 50 countries. Firstly, we promise fast shipping along with professional and secure packaging. But most importantly you can be assured of old fashioned customer service. You can expect our service to be friendly and professional.
You can also be assured that the service will continue after you receive you purchase. Our goal is for you to return to our store or recommend us. So we wish for you to only to have a positive experience.

We have 99.6 POSITIVE FEEDBACK and we will not be satisfied if ONE customer is unhappy Don't miss out on your chance to SAVE while buying from a trusted seller bid now.
Important eBay Policies

  1. Same or Next-Business-Day Shipping (holidays excluded)
  2. Serious bidders only! Notices will be filed against non-paying bidders.
  3. 14-Day-Warranty For Replacements (unless otherwise specified within auction)
Order Processing Times
  • We ship items Monday through Friday, we do not ship on weekends or holidays.
  • Standard Order Processing time: 1-2 Business Days from date of cleared payment your item should leave our warehouse. While we try to get all order out next business day we will notify customer of any delay that may happen
  • Estimated Order Transit time: 2-8 Business Days from shipment date.
  • Total Estimated Delivery time: You should receive your item in a minimum of 4 days and a maximum of 12 days.
  • Overnight order are processed next business day
Shipping & Handling
  • Free Shipping is for the Continental USA only.
    Puerto Rico customers please contact us for additional shipping charges.
    We ship all orders using UPS, USPS, and FedEx services. We will post tracking numbers directly on the Order Detail Page. The customer is responsible for being home or arranging delivery. If package is returned our shipping costs will be deducted from the refund.
    All Packages $300+ will require a direct signature.
    Packages with a value of $150 or more will not be shipped to a PO box address.
    WE WILL ONLY SHIP TO THE PAYPAL CONFIRMED VERIFIED ADDRESS.
    International Customers: We will Declare the full Value of the item. We will not declare as a gift. Customer is responsible for all custom fees and charges. william_sales does take responsibility for charges cause by importing product into the customers country.

Payment and Checkout
  • PayPal payments must be from a verified PayPal account.
    If your payment is not from a verified PayPal account we have the right to void and cancel your order
    In the case an incorrect address is entered during checkout please contact us with an updated address, if the package is shipped before an address change can be made we are not responsible for extra postage.
    We do not accept any other form of payment No exceptions
    For Buy It Now listings payment is due immediately Auction listings must be paid within 3 business days or bids will be voided

TAX & Local Pick Up
  • We provide free local pick up on all orders.
    Orders must be paid for before Pickup
    Contact Us for the pick up address (We are not open to the public. For security and insurance purposes only customers with cleared payments will be given our will call address)
    TX Customers will be charged 8.25 Sales Tax


We Accept Payment by:

  • PayPal
  • Visa
  • Mastercard
    Amex

 

RETURN POLICY

Our return Policy is straight forward and customer friendly. We are committed to customer satisfaction and therefore accept returns for any reason within 14 days of purchase as long as the following conditions are met:
The item has not been damaged or abused in any way, this also includes tampering with the item or any cosmetic changes such as paint.
Return shipping charges must be paid by the customer. Unless our company or the listing is in error, the customer is responsible for paying return shipping costs.

FOR RETURNS:
A 20 percent restocking fee, plus the cost of the original shipping will be charged to the customer on returned items without an exchange.

FOR EXCHANGES:
The customer will be responsible for the original shipping and the return shipping costs of the original item. The shipping on your replacement item will be free of charge as a convenience to you. Because of the custom nature of our products and Houston Motorcycle Parts's unique relationship with our manufacturing partners, we do not process exchanges in the traditional manner, that is, a returned product is not directly exchanged for another product in our inventory. Instead, we credit your PayPal account to close out the initial order (the returned item), and then we can send you a new invoice for the correct replacement item. You can choose to pay immediately or once the credit clears. It's up to you.
The item/items must be fully insured. The customer is responsible for providing shipping insurance that covers the full price of any item being returned.
The customer must obtain a Return Merchandise Authorization (RMA) from us. You must contact us and obtain an RMA prior to returning any products. Be sure the outside of the box has the RMA# clearly posted.

WARRANTY RETURNS
When the product is received and it is determined that there is a problem due to manufacturing defect, we simply request that you submit proof in the form of digital pictures. If the product proves to be defective, it will be picked up and exchanged for a new non defective item at no cost to you.

  1. Under contact us please change our hours to 9am 6pm CST

DAMAGE CLAIMS
Please inspect your package thoroughly upon receiving it, any damage claims must be filed by contacting us through eBay within 72 hours. Be sure to include:
1.) 1 3 pictures (no bigger than 600x400 pixels) showing the damage sustained to the product and box will need to be emailed to us after initial contact through eBay.
2.) Name, email address, and item number from the original purchase. Filing a timely claim and providing the necessary information will guarantee that you receive a fast resolution to such an unfortunate situation.


Contact Us

william_sales
Can't find the answer you're looking for?...here's how to get hold of a real live person or contact us in a number of different ways:
Business Hours:
9am to 5pm EST Monday to Friday
Send us an Email

 

Mailing Address:
PNP Cycles
8928 Spring Branch Dr A3
Houston, 77080
Texas, United States
Returns Address:
PNP Cycles
8928 Spring Branch Dr A3
Houston, 77080
Texas, United States

 



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