All of our items are 100% brand new, and we do not sell anything other than that. If the item shows up defective or broken, please contact us within 3 business days by using "ask a question" link located at the bottom of our listing. Your questions/concerns will be responded within 24 hours on Monday to Friday. You may contact us on the weekends or pubic holidays and we will respond on the next working day.
We will offer replacements, exchange or full refund and cover all shipping cost. 100% Satisfaction guaranteed. We will file damage or lost claim for the buyers so that you will receive products in a timely manner.
For better and faster service, we suggest you to provide your contact phone numbers for us in case our customer service team will contact you for additional information. Thank you.
If you are satisfied with our products and service, please help to leave "Positive Feedback" and "5 Perfect Stars" for us when you receive your items and we will do the same for you.
Please don't leave negative or neutral feedback,( Leaving negative feedback can't solve the problem. )
If you think our products have any problem, please contact us at first. I’m sure everything could be solved by communication.
Our office hours are :
- 09:00 a.m. to 23:00 p.m. (GMT +8) of Monday to Saturday
And our office is closed on Sunday and public holidays (China)
We apologize for the late reply during the holidays