SHIPPING RELATED INFORMATION AND ADVICE:

PAYMENT NOTICES: 

PLEASE IGNORE ANY PAYMENT NOTICES AFTER PAYING.  THEY CAN OCCUR DUE TO TECHNICAL GLITCHES, ETC.

INSURANCE:

WE INCLUDE INSURANCE ON ALL SHIPMENTS.  PLEASE NOTE THAT INSURANCE DOES NOT INCLUDE SIGNING SERVICES FOR YOUR PACKAGE.   IF YOU WISH TO SIGN FOR YOUR PACKAGE WHEN DELIVERED THERE IS A $3 ADDITIONAL CHARGE PER PACKAGE.  WE RECOMMEND THIS SERVICE FOR INNER CITY AREAS OR LARGE APARTMENT COMPLEXES AND SOMETIMES INCLUDE IT COMPLIMENTARY WHEN WE THINK IT MAY BE NECESSARY IN SOME CASES.  ONCE A PACKAGE IS DENOTED AS DELIVERED BY THE DELIVERY SERVICE SELLERS ARE NOT RESPONSIBLE FOR IT ACCORDING TO EBAY POLICY.

COLOR OPTIONS:

PLEASE NOTE: THAT OCCASSIONALLY WE MAY BE OUT OF YOUR COLOR CHOICE INADVERTENTLY AS IT IS IMPOSSIBLE TO UPDATE ALL OF THE COLORS IMMEDIATELY OR BY AUTOMATION.  IF THIS OCCURS WE WILL OFFER YOU A  PROMPT REFUND AND USUALLY AN ADDITIONAL ACCOMMODATION IF YOU DO NOT WANT THE REMAINING COLORS.

IF YOUR ITEM HAD A COLOR OR OTHER OPTION FOR IT PLEASE STATE IT IN YOUR PAYPAL PAYMENT IN THE CLICK ON OR PULL DOWN BOX FEATURE FOR COMMENTS IN YOUR PAYPAL PAYMENT OR USE THE ORDER DETAILS COMMENT BOX ON EBAY.  YOU SIMPLY TYPE IN YOUR COLOR CHOICE IN THESE BOXES.  IF YOU DO NOT SEE THIS FEATURE WHEN PAYING WITH PAYPAL OR EBAY CHECKOUTS OR DO NOT PAY WITH PAYPAL PLEASE SEND AN EMAIL TO US VIA EBAY AND TITLE IT: COLOR CHOICE (OR OTHER OPTION) FOR ITEM (EBAY NUMBER) WITHIN 6 HOURS OF MAKING YOUR PAYMENT OR CALL US (973-366-0763).

SHIPPING AMOUNTS:

THE CORRECT SHIPPING AMOUNT IS ALWAYS STATED IN THE ITEM DESCRIPTIONS AND MUST BE PAID FOR AS STATED.  SHIPPING AMOUNTS THAT DIFFER FROM THOSE AMOUNTS ARE INADVERTENTLY INCORRECT AND SHOULD NOT BE USED AND ARE USUALLY GENERATED BY EBAY SYSTEMS THAT ARE OUT OF OUR CONTROL.  WE DO NOT MAKE MONEY ON SHIPPING.  YOU MUST PAY THE AMOUNT STATED IN THE ITEM DESCRIPTIONS. THE AMOUNT IN THE ITEM DESCRIPTION WILL PREVAIL OVER ANY OTHER AMOUNT THAT IS INADVERTENTLY SHOWN DUE ANY SYSTEMATIC GLITCH.  THERE ARE DIFFERENT SHIPPING AMOUNTS FOR CONTINENTAL USA AND APOS; ALASKA AND HAWAII; CANADA; AND ASIA, JAPAN AND AUSTRALIA AND SOMETIMES RUSSIA, FORMER SOVIET BLOCK COUNTRIES, THE MIDDLE EAST AND AFRICA.  IF ANY SHIPPING AMOUNT IS NOT AGREEABLE WE WILL ISSUE YOU A REFUND AND NOT SHIP THE ITEM.  SHIPPING COSTS ARE AVERAGED TO ALL MAJOR DESTINATIONS INCLUDING ALL OF THE CONTINENTAL USA AND DO NOT INCLUDE A HANDLING FEE.  THEY DO INCLUDE MATERIALS AND PAYPAL FEES ON SHIPPING AND PRIVATE INSURANCE FEES THAT MAY NOT APPEAR ON THE SHIPPING LABEL.  IN THE EVENT YOUR SHIPPING COSTS SEEM TOO HIGH DUE TO INADVERTENT ERRORS OR ANY OTHER REASON PLEASE ADVISE US AND WE WILL CONSIDER  AND ISSUE A REFUND ON VERIFICATION.

PHONE NUMBERS AND SHIPPING ACCURACY:

It is best to include your phone number and your name and address in English in your payment information if possible.   This is required by the post office for international shipments and is preferable for tracking purposes on all shipments.   Be sure to give your correct and complete shipping address in your payment information.  Apartment dwellers must give their apartment number.   We can not be responsible if shipping addresses are not correct in your payment information unless you email us and have confirmed by us that you want to send it to a different address.  If you do not receive such confirmation within 12 hours please email us again or call us (973-366-0763).

HOW FAST DO WE SHIP AND RECEIVING TIMES?

As you can see from our feedbacks we generally ship very quick and in two to three business days at most and usually in one business day. IF YOU REQUIRE FASTER SHIPPING CALL US FOR EXPEDITED SHIPPING SOMETIMES AT NO EXTRA COST.  Please note: Shipping speed other than getting it to the shipper is out of our control.  Fedex in the USA takes up to one full week to reach the West Coast and other Western States from our shipping date. International Shipments can take two to four weeks, but sometimes less from our shipment dates.  The quicker version of Priority Mail which used to be called "Express" mail is usually faster, but we don't ship this method unless you request it at extra costs.  We can not be responsible for the shipping services efficiencies, only for when we ship your item.

TRACKING NUMBER REQUESTS:

TRACKING NUMBERS WILL BE GIVEN AUTOMATICALLY IN YOUR PAYPAL PAYMENT INFO AND OR BY ADDITIONAL EMAIL ONCE A LABEL IS ISSUED (WHICH USUALLY OCCURS IN ONE BUSINESS DAY FOR USA SHIPMENTS ONLY AND IN THREE DAYS FOR INTERTNATIONAL SHIPMENTS) FOR BOTH USPS AND FEDEX.  PLEASE DO NOT REQUEST TRACKING NUMBERS BY EMAIL BEFORE THESE AMOUNTS OF TIME HAVE PASSED AS IT HURTS OUR ABILITY TO SHIP PROMPTLY.  PLEASE REQUEST TRACKING NUMBERS DIRECTLY VIA EBAYS MAIL SYSTEM (EBAY REGRETFULLY NO LONGER ALLOWS YOU TO CONTACT US DIRECTLY BY EMAIL OTHER THAN VIA THEIR SYSTEM!) AND TITLE YOUR REQUEST: "TRACKING NUMBER REQUEST". PLEASE NOTE THAT UNITED STATES POST OFFICE TRACKING INFORMATION FOR INTERNATIONAL SHIPMENTS IS USUALLY SHOWN IN YOUR PAYPAL PAYMENT EXCEPT FOR CERTAIN COUNTRIES INCLUDING RUSSIA, GREECE AND BRAZIL.  THIS IS DUE TO POSTAL REGULATIONS THAT REQUIRE US TO TAKE PACKAGES TO CERTAIN COUNTRIES TO THE POST OFFICE FOR MAILING.

WHAT TO DO IF YOUR ITEM DOES NOT ARRIVE:

In the rare case that your item does not arrive within 11 days of payment for paypal for USA shipments (A REMINDER THAT FEDEX SHIPMENTS TO THE WEST COAST WILL TAKE ONE FULL WEEK TO ARRIVE AFTER SHIPMENT)  and three weeks for international shipments (most international shipments arrive in two weeks or less) We will make an accommodation of our choice if we discover your item has not been shipped or something else has gone wrong that is due to our fault. Late or misplaced shipments (Mostly due to shippers errors and not ours.) occur in less than 2% of all purchases.

If you want to return your item we allow returns within 14 days of receipt of your item.  For some Ebay Christmas Holiday promotions the return time may be longer (see each listing for details.)  You must pay all shipping costs (this includes whatever shipping costs that are incurred in so called free shipping or shipping included in purchase cost items (please see further note below)) and they will be deducted from your refund except in cases where we made a mistake on your item or it was defective.  Please contact us by email or phone (973-366-0763) for return procedures.
 
NON-PAYERS/BUYER DEFAULTS:

BE SURE TO READ ALL OF EBAYS POLICIES REGARDING PURCHASES INCLUDING NON-PAYMENTS AND FEEDBACKS.  IF YOU MAKE A BUYING MISTAKE OR WISH TO CANCEL PLEASE DO SO WITHIN THREE DAYS OF PURCHASE OR IT MAY RESULT IN A NON-PAID ITEM STRIKE ON YOUR ACCOUNT.   ONE OF THESE OCCASSIONALLY WILL NOT HURT YOUR EBAY STATUS, BUT MANY WILL! 
 
CAUSES OF PROBLEMS BEYOND OUR CONTROL:

We do expect that our great customers will understand that problems are frequently caused by such things as late payments of other customers and other things that are beyond our control.

REMEMBER SOMETIMES EMAILS DO NOT ARRIVE IN OUR MAILBOX.  IF WE ARE NOT RESPONDING TO YOU IN 24 HOURS OR LESS (EBAY RECOMMENDS A RESPONSE IN 24-72 HOURS) IT GENERALLY MEANS WE HAVE NOT RECEIVED YOUR EMAIL!!! (NOTE: EBAY NO LONGER ALLOWS EMAIL CONTACT OUTSIDE OF THEIR SYSTEM!) THERE ARE EMAILS THAT SOMETIMES DO NOT REACH US DUE TO THE LARGE NUMBER OF SPAM EMAILS THAT EBAY GENERATES!!!  OUR PHONE IS ALSO AVAILABLE TO CUSTOMERS. WE DO APPRECIATE IF YOU CALL US FROM 9 A.M. TO 9 P.M. MONDAY TO FRIDAY EASTERN TIME. OUR PHONE ONCE AGAIN IS: 973-366-0763 

Please note that if you pay by a method other than paypal instant payment your shipment may be delayed until your payment clears. All non paypal payments must be accompanied by your item number, description, phone, name and address.

OTHER COMMENTS ABOUT OUR LISTINGS AND EBAY FOR YOUR ASSISTANCE!

Please be sure to read our entire listing for shipping costs details and other details about our great products! This information is part of our contract and dedication to you to provide the finest products on ebay at the lowest prices possible! We have exceeded customer expectations beyond the finest retailers in the country and we will continue to do this so long as you communicate with us. 
Lotzzastuff is a small family business and we are extremely proud of our track record.  We try our best to conduct business ethically, fairly and honestly with great customer service. 

THE INFORMATION BELOW IS NOT REQUIRED FOR ANY OF OUR CUSTOMERS BUT IS PROVIDED AS INSTRUCTIONAL MATERIAL ABOUT EBAY FOR ALL EBAYERS!  WE HOPE YOU FIND IT USEFUL IF YOU CHOOSE TO READ IT!  WE GET MANY COMMENTS THAT IT IS!

ABOUT SO CALLED "FREE SHIPPING":

We also do not particularly like EBay's and the online seller communities insistence on promoting free shipping as it is another misleading practice in that nothing is really free and you will find our prices plus shipping are frequently the best on the net!  In most cases we are now offering the so called "free shipping" in order to compete effectively, but we want you to know that we find many cases in which our and other sellers non shipping included price plus shipping is lower than other sellers "free shipping" prices!!! If you find a price lower than ours please let us know! 

ABOUT RESERVE AUCTIONS:

We feel reserve listings are a misleading practice and best offers are not necessary except for clearance or sale items since 90% or more of our items sell at our original listing price or higher and sometimes for more than our buy it now prices!!!   Reserves are misleading because they show a lower price to buyers and then are not sold at those prices!

ABOUT ITEM CONDITIONS:

Many sellers list their item as new and they are actually "new with defects" if you read the item description fully.  Also, you can not tell in the listing title whether an item is new or used or with defects which is confusing to buyers and wastes their time.  99% of our items are new.  We are now listing all items that are new with defects with the New/w/defects in the item title or subtitle.  We have asked Ebay to establish a listing change to make it easier for buyers to see this.

ABOUT DSR SCORES AND FEEDBACK:

Please note that just one low DSR score or feedback can greatly hurt a seller financially.  We ask you on behalf of all sellers who are diligent in solving problems as we are to understand that Ebay feedback and DSR scores are provably statistically inaccurate at times.  The new inclusion of out of stocks as a negative score for sellers is one of the most statistically inept things that Ebay has ever done because it is highly mathematically biased towards sellers that sell a lot of one thing rather than many things!  Since Jack at Lotzzastuff is a Professor in the Marketing Department at a University we can say this with some authority! We recommend all buyers read the feedback comments of all sellers to get a better idea of their service quality records.