About Tiffany Jones Designs
As a family owned business for over 35 years, we take great pride in everything we do. We understand that buying diamond jewelry online without touching or seeing the actual piece can be very difficult and sometimes even a frustrating process, while also personal and should be treated with extraordinary attention.
Take Advantage Of Our Concierge Service
Tiffany Jones Designs is not your ordinary dealer. With access to over 750,000 diamonds worldwide, our dedicated agents can help you find a diamond that really fits your criterias. We have the best ressources available all around the world to find that special piece of jewelry you are looking for. At Tiffany Jones Designs, there is no middle men so we can assure you a competitive price that could make you save up to 60% on retail price.
Dedicated Experts At Your Service
You can reach us at 1-800-988-5145 to speak with one of our diamond experts. Whatever is on your mind, our dedicated agents will take the time to fully answer be sure all of your questions are fully answered in the most concice way. At Tiffany Jones Designs, there is no trivial questions, our only priority is your complete satisfaction!
We offer the following services:
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We provide Free Shipping to all of our customers.
We stand behind our products with a 14-Day Money-Back Guarantee. If you are not satisfied, return it for a full refund or exchange.
All of our diamonds are obtained from reputable suppliers and have been mined in an environmentally and socially responsible manner.
Online security is a top priority. We take measures to ensure that all transactions occur in an encrypted environment, and that your information is kept completely confidential.
To guarantee a reliable quality for your diamond, you will receive our Certificate of Authenticity Card. Our expert gemologists graded and examined your diamond to determine an accurate market value.
Our new revolutionary design software can now create any piece of jewelry that your heart desires. Simply email us a picture, or even a sketch and we will work with you to create your unique piece of jewelry.
We offer free ring resizing to all of our gold rings. Simply contact us.
Our experts and shopping consultant are always available to guide you through the jewelry shopping process with courtesy, clarity, and knowledge.
All jewelry is securely and elegantly packaged in our jewelry boxes.
On top of our 7-Days Money Back Guarantee, your purchase is also protected with eBay/PayPal Buyer Protection. Our dedicated customer service agents will help either on the phone or via email till you be 100% satisfied from your purchase.
For most people, buying a diamond is a new experience. Our simple education center is designed to answer all your questions, from explain the 4C’s of diamonds to finding the perfect setting and choosing the right budget.
Our products are subject to high standards of quality. Each piece is manufactured in our facilities using only the most premium materials and methods of craftsmanship and backed by a Jewelry Warranty.
All of our international received FedEx Express 1-2 business days including insurance.
The highest quality products at the lowest prices in the market. No Middle Men, No Retail Stores Overhead, No Salesmen Fess.
Our experts and shopping consultant are always available to guide you through the jewelry shopping process with courtesy, clarity, and knowledge.
Certificate of Authenticity
Tiffany Jones Designs fully understand the pressure involve in buying a diamonds online, that is why we came up with our NEW Certificate of Authenticity to provide you an extra peace-of-mind.
Why do I need a Certificate of Authenticity?
- It is Free and it comes with every purchase.
- The diamond will be graded by our GIA Graduated Gemologist.
- It also ensures that you will always get our support on your purchase.
- It shows guidelines of How to care for your diamond and jewelry.
- Your diamond picture will be printed on the certificate.
- The certificate is a Credit Card Size so you can carry it in your wallet.
- The certificate will help you insure your diamond with most insurance companies.
- The certificate will give you extra peace-of-mind that your item is authentic.
- It will give you an accurate grading on the 4C (Cut, Color, Clarity & Carat) of the diamond.
- Lifetime Treatments Guarantee on Clarity Enhanced Diamond printed on the back of it.
Return Policy
You may return most items within 14 days of the date your order was received for a full refund of the purchase price excluding shipping, handling or other additional charges. All products shipped from our factory are carefully checked, tested, inspected and packaged before leaving our warehouse. Shipping errors and/or damage must be reported to Tiffany Jones Designs and to Carrier upon receipt of shipment. This is imperative in order to perfect any claims to the carrier, and no deviation will be accepted. No returns will be accepted without a Tiffany Jones Designs Return Authorization Form. A Return Authorization Form is sent with every purchase and is also available for download using the link below. We do not refund return shipping charges unless we made an error. All return shipping charges must be prepaid. We cannot accept C.O.D. You can expect a refund within 14 days of our receiving your returned product. Refunds will be credited to the same form of payment used in your original purchase.
- Please note the following exceptions:
- * Custom designed jewelry that we altered or personally made according to a client designs are NOT returnable.
- * Color Enhanced Diamonds custom-made by Color Process upon a client request are NOT returnable.
- * A 15% restocking fee may be charged on, Engraved items, Rings resized to greater than size 7, Rings resized smaller than size 5, and on Platinum and Yellow Gold Jewelry.
- * We do NOT refund 3rd Party Gemological Laboratory Certificates, Shipping, Handling and Insurance charges on return shipments and Customs Taxes & Duties on return international shipments.
Store Policy
Weight Accuracy
Some stone weights may vary +/- 0.05 points. We carefully weighs the stones and small variation in weight is normal due to the sensitivity of atomic scales and instances where stones are already set in jewelry at the time of weighing. As such stone weights in our listings are approximated to within +/- 0.05 points and are only guaranteed to be within +/- 0.05 points of the weight listed.
Photographs
The pictures on our website are our own pictures of items that we carry. We don't use third-party stock photos or photos from other websites. All of our photos were taken by our professional photographer to show the details of the jewelry and the brilliance of the stone(s). Photos have been enlarged to show detail. The actual size, color and clarity may vary depending on the grade of stone, size of the mounting as well as other factors such as screen quality, resolution and browser settings.
Certification of Authenticity
The grades on our Certificate of Authenticity card are determined by our Graduated Gemologists to ensure a reliable and accurate grading of the item(s).
Jewelry Warranty
If your merchandise becomes damaged as a result of manufacturer defect or if a diamond unfastens or comes off of its setting Tiffany Jones Designs will repair or replace the item without charge for up to 60 days from the date of purchase. You will be responsible for materials, if applicable, and re-shipping. Tiffany Jones Designs does not replace or insure lost stones or items. Please remember, the diamonds must be re-tightened annually due to normal everyday use. We suggest that you have your items professionally cleaned and rechecked on a yearly basis.
Caring For Your Diamond
Since diamonds can scratch other diamonds, be sure to store jewelry in individual soft cotton pouches. Tiffany Jones Designs diamonds can be safely cleaned with soapy cold water and soft washcloth. You may also use a jewelry ultrasonic cleaner set to moderate temperature, steam cleaner or a commercial non-acid-based jewelry cleaner.
Lifetime Treatment Guarantee
The Feather Filling Clarity Enhancement Process is incredibly durable and with normal wear will last a lifetime. For added peace of mind we provide a Lifetime Treatment Guarantee on our Feather Filling Clarity Enhancement. If the enhancement of your diamond fades out, Tiffany Jones Designs will re-enhance your diamond at no charge and with no questions asked. Please inform your jeweler that the diamond is clarity enhanced before any work is done on it, if a clarity enhanced diamond is exposed to acid or excessive amounts of heat it may lose its enhancement.
Shipping Information
- All shipments include handling & insurance
- Shipments are combined so you can save on multiple items
- We require 1-2 business days for handling, custom made orders may take longer.
- We will process your order and ship your item only after receiving a cleared payment.
- PayPal payment will be shipped only to PayPal Confirmed Address.
- * We ship worldwide (Except High Risk Countries) Telephone number must provided so custom agent in your country can contact you when the package has arrived, no package will be shipped without a telephone number.
Customs, Import, Duties and Tax Fees Info
Your country of residence may impose customs, import, duties or tax fees that you must pay because your order originated outside of your home country. These fees are your responsibility and are separate from the cost you paid us for your merchandise and shipping. Please note that we CANNOT mark the customs tag as a "GIFT" or to value the order at less than what you paid for the merchandise. This practice is considered fraud. Violations of this policy carry severe penalties and can result us losing international shipping privileges. *If customer is refusing to pay for his custom duties and release his package he might be charged with extra shipping and storage fees.
Contact Us
Your questions or feedback are always welcome at Tiffany Jones Designs. Our Diamond and Jewelry Consultants will help you make the right decision.
By Phone
- USA & Canada
- 1-800-988-5145
- International:
- +1 347-549-4119
- Monday-Thursday
- 10am-7pm EST
- Friday
- 10am-5pm EST
Location
- New York, NY
- 47th St, Diamond District
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