The new Five Ten® Kestrel Lace is essentially built on their successful Kestrel platform, designed to transfer power to the pedals as efficiently as possible. The upper is a PU film coated synthetic mesh for weatherproofing, with snug lace and velcro closures. The shank of the Kestrel Lace is nylon, making it about 15% less stiff than the Kestrel, while an EVA midsole provides shock absorption.

5.10® Kestrel Lace Key Features

• Closure: LACE/VELCRO
• Upper Material: SYNTHETIC MESH
• Midsole: COMPRESSION MOLDED EVA
• Outsole: STEALTH® S1™
• Weight: 463g Each (Size 7)

Featured STEALTH® Outsole Technologies

STEALTH® S1™
The benchmark compound for hiking and mountain biking shoes because it absorbs far more shock than traditional rubber outsoles. The high friction rubber is also designed for durability.

We aim to dispatch all our orders within one working day with orders upgraded to express shipping services such as Royal Mail Special Delivery or DPD 24 dispatched that same working day if successfully ordered before 13:00

UK Mainland Delivery

Royal Mail Tracked 48
Our standard delivery option which is free of charge to customers throughout the UK for orders over £25.00

• Delivery after two working days from dispatch
• Tracking information provided by email on the day of dispatch
• Signature may be required upon receipt for the goods
• Email alerts on day of delivery

Royal Mail Special Delivery
Delivery guaranteed before 1pm on the following working day after postage

• Shipping costs refundable if package not delivered before 1pm
• Tracking information provided by email on the day of dispatch
• Signature required upon receipt of the goods
• Email alerts on day of delivery

DPD Express 48/24
DPD Express 48 (DPD Two Day) is our standard free delivery option for larger items which we offer to all customers within mainland UK, if you need something a bit quicker we usually offer DPD Express 24 (DPD One Day) which will deliver your purchase the following working day.

• Delivery two working days from dispatch (or next working day if selecting express option)
• Tracking information provided by email on the day of dispatch
• Signature is required upon receipt for the goods
• Email and text alerts on day of delivery

Store Collection
Our in-store collection is available on all our products, if you would like to collect your purchase from us PLEASE ENSURE you select 'Collect in Person' at the checkout. Due to a quirk of eBay's API our order admin cannot change this later and we process collection orders a bit differently than those for delivery. Once our systems have received your order from eBay we'll begin processing it and an automated email notification will be sent once your order is ready to collect from our store - please do not come to the store before receiving this notification.

ARGOS Store Collection
We try to offer eBay's Click & Collect service as much as possible with the exception of large items such as adult bikes and turbo trainers. If the item you are looking at doesn't offer this please contact us as it might just be a listing error which we can fix from our website admin.

UK Remote Region Delivery

Scottish Highlands, Northern Ireland, Isle of Man and Channel Islands
Unfortunately due to ever rising costs to deliver items to remote locations we're unable to ship large bulky items such as Turbo Trainers and some Wire Beaded Tyres to customers located in the following postcodes for free, eBay will automatically apply surcharges to affected items (these surcharges are exactly what we're billed by the courier) however this does not affect the vast majority of our eBay listings which are small/under 2kg and can be shipped with the Royal Mail.

Scottish Highlands
AB36-38, AB55-56, FK 17-99, G83, HS1-9, IV1-99, KA27-28, KW, PA20-99, PH15-99, PO30-41, ZE

Offshore Islands
IM1-99 (Isle of Man), TR21-25 (Isles of Scilly), JE, GY (Channel Islands) and BT1-99, D1-99 (Northern Ireland)

Republic of Ireland

Customers located in the ROI can benefit from a flat rate service provided by DPD which is labeled as 'Standard Int. Postage' here on eBay.

• Delivery two working days from dispatch
• Tracking information provided by email on the day of dispatch
• Signature is required upon receipt for the goods
• Email and text alerts on day of delivery
• Flat rate charge per order

International Delivery

We ship applicable products throughout the European Union using eBay's Global Shipping Programme, your package is sent to a sorting centre here in the UK and from there your order is forwarded to you using an appropriate courier. Any fees paid are paid to eBay directly and any enquiries about delivery should be made directly with eBay in your respective country.

We also on select item offer our regular international courier Royal Mail Intl. Tracked Packages which aims to deliver order to Western Europe between 4-6 working days and 6-8 working days in Eastern Europe.

Unfortunately we no longer directly ship packages outside the European Union

Français
Nous livrons des produits applicables dans toute l'Union européenne à l'aide du Programme Global Shipping d'eBay, votre colis est envoyé à un centre de tri ici au Royaume-Uni et à partir de là votre commande est transmise à vous en utilisant un service de messagerie approprié. Tous les frais payés sont payés pour eBay directement et toute demande de renseignements au sujet de la livraison doivent être faites directement avec eBay dans vos pays respectifs.

Nous avons également sur select item offrons notre courrier international régulier Royal Mail Intl. Forfaits qui vise à offrir pour l'Europe occidentale entre 4-6 jours ouvrables et 6-8 jours ouvrables en Europe de l'Est sur chenilles.

Español
Enviamos productos aplicables en toda la Unión Europea procedentes del Programa Global de envío de eBay, el paquete se envía a un centro de clasificación en el Reino Unido y de ahí su pedido es enviado a usted el uso de un servicio de mensajería correspondiente. Cualquier tasa que se pagan a eBay directamente y cualquier consulta sobre la entrega se deben hacer directamente con eBay en sus respectivos países.

También en seleccionar el artículo ofrecemos nuestro servicio de mensajería regular internacional de Royal Mail Intl. Paquetes que tiene como objetivo ofrecer el fin de Europa occidental entre 4-6 días laborables 6-8 días laborables y en Europa del Este rastreado.

Deutsche
Wir versenden anwendbare Produkte in der gesamten Europäischen Union eBay Global Shipping Programm verwenden, um Ihr Paket zu einem Sortierzentrum hier in Großbritannien und von dort gesendet wird Ihre Bestellung an Sie weitergeleitet wird eine entsprechende Kurier verwenden. Etwaige Gebühren gezahlt werden an eBay bezahlt direkt und alle Anfragen über Lieferung sollte direkt mit eBay in Ihrem jeweiligen Land erfolgen.

Wir haben auch bei der Auswahl der Artikel bieten unseren regelmäßigen internationalen Kurier Royal Mail Intl. Raupen Pakete, die um Westeuropa zwischen 4-6 Werktagen und 6-8 Werktagen in Osteuropa erzielt werden sollen.

Italiano
Spediamo prodotti applicabili in tutta l'Unione europea utilizzando programma di trasporto globale di eBay, il pacchetto viene inviato ad un centro di smistamento qui nel Regno Unito e da lì l'ordine viene trasmesso a voi utilizzando un corriere appropriata. Tutte le tasse pagate sono pagati per eBay direttamente ed eventuali richieste di informazioni di consegna devono essere effettuate direttamente con eBay nel vostro rispettivo paese.

Abbiamo anche selezionare la voce a disposizione la nostra regolare corriere internazionale Royal Mail Intl. I pacchetti che mira a fornire per l'Europa occidentale tra 4-6 giorni lavorativi e 6-8 giorni lavorativi in Europa orientale cingolati.

Translation services provided by Google Translate

We've made further changes to this policy to respond to feedback from you our customers which we hope enables us to offer a simpler and more efficient system for our customers.

FREE Tracked 48® Returns

We offer FREE returns for the majority of our UK orders (see exclusions below) however as we can't separate domestic and international return business policies on eBay we're unable at this moment to specify free returns in any listing specifics. We apologize for any confusion this may cause whilst we hope eBay in the future allow for separate business policies however for the time being the vast majority of our orders you will find enclosed a complimentary Royal Mail Tracked Returns® label to quickly return your order to us free of charge.

Summary

• The following policy covers goods purchased online, over the phone or via one of our multi-channel outlets such as Amazon or eBay.
• Our free returns policy excludes international and returns of large items such as bikes, turbo trainers, track pumps, wire beaded tyres and aerosol products.
• You have 30 days from the recorded delivery of the goods to cancel your contract and return the goods to us.

3-Step Returns Process

1. Complete the returns form which was included with your order (or you can download from here) and enclose with the goods you are wanting to return plus a copy of your original invoice. It's important these invoices accompany the return as they feature a unique barcode which we use to identify your goods when they arrive back in store. If you need an additional copy, we can email you one upon request should you need one.
2. If you order qualified for a free return label, then apply this to your package and take at the earliest opportunity to your local Post Office® who will hand you a proof of postage certificate (please retain this). Returns of items excluded from our free returns policy can be returned by whatever means is convenient to yourself however regretfully we're unable to reimburse these costs at this time.
3. Once we have received the goods we will within 14 days of receipt action the return for exchange, refund or account credit depending on your preference and in accordance with our terms stipulated below.

Terms & Conditions

• Please see below for products excluded from this policy. If you're unhappy with your purchase, please let us know. Unless the product in question is faulty, we'd like this to be within 30 days of purchase.
• It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused, do not affix any labels or tape to the goods original packing. In the event the goods returned have been used we may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
• We'll refund any original delivery charges you've paid if you return an entire order (UK orders only) at our standard carriage rate and will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
• To exercise the right to cancel, simply complete our returns form and return the unwanted goods to us no later than 30 days after initially receiving of those unwanted goods – this date is based on the date the courier responsible for delivering the goods reports that the order has been successfully delivered.
• We will exchange your goods or reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which the return request applies. We will action your exchange or reimbursement no later than 14 days after the day we receive back from you any goods supplied.
• Any goods returned after the 30-day period may be accepted at our discretion with any refunds limited to exchanges or account credits rather than monetary refunds.

Excluded Products

• Products excluded from the policy are generally items which have been customised specifically for you and items in which personal hygiene is an issue such as under layers and underwear.
• Large items such as bikes, turbo trainers, wire beaded tyres and track pumps or any large item which must be delivered with a courier are excluded from our free returns policy. Whilst we're working on securing a feasible returns rate for these final few segments we regret that for the time being we cannot reimburse the costs of returning these items to us.
• Although aerosol products are quite small those cannot be returned to us using our free Tracked Returns® label as they contravene the Royal Mail's terms and conditions of carriage and will be destroyed by the Royal Mail.

Warranties

• The vast majority of the goods we sell are covered by a full 12 months' manufacturer's warranty which is honoured to the original owner, please contact us if you have any possible warranty related issues prior to sending anything back to us.
• Please ensure in the interests of hygiene if you return your item of clothing for warranty that it has been cleaned beforehand - it's only fair to our staff and the staff of the garment manufacturer who will look after your warranty request. Any heavily soiled items returned to us will simply not be processed and you will be entirely responsible for collecting the item from our store here in Carlisle.
• This policy does not affect your statutory rights.

Contacts

If you have any further questions please don't hesitate to contact us, we're always here to help.

E-mail: returns@scotbycycles.co.uk
Call: 01228 546 961 (add +44 if dialing from outside of the UK)

Returns Address
SCOTBY CYCLES
ONLINE RETURNS
CHURCH STREET
CARLISLE
CA2 5TL

Updated: 20/04/2016

Click any of the links below to view the sizing chart for specific brands.

• KASK Cycle Helmets
• Five Ten Mountain Biking Shoes
• Fox Mountain Biking Clothing
  
• Chapeau! Cycle Clothing
  
• Endura Cycle Clothing
  
• Osprey Backpacks
  

If you have any further questions or if the brand you are looking at isn't here please don't hesitate to get in touch with us.

We're always happy to help with any questions you might have so feel free to contact us at any time about any of our products or services, we also have a FAQ (Frequently Asked Questions) tab here on the description containing a handful of questions we're most commonly asked - this page is also available as a standalone page on our eBay Store front if that makes it easier to read.

Sales Advice and Support

eBay Sales: ebay@scotbycycles.co.uk
Returns: returns@scotbycycles.co.uk

Telephone: +44 (0)1228 546931 (add +44 if dialing from outside of the UK)

eBay Messaging
You can contact us via eBay (just click the 'Ask a Question' link below the product price within the product description - we generally check our messages once a day (Mon-Fri) so we'll get back to you as soon as we can.

Our Store
If you're local or in the area then why not visit our store - you can also collect your order from here if you selected 'Collect in Person' at the checkout, however please wait for our 'Ready for Collection' confirmation email before making your way down to the store as sometimes we need to make arrangements for the item to be made available on site for collection.

Social Media
We're on Facebook, Twitter and now Instagram too - so why not give is a like or a follow to keep up to date with everything doing on here at Scotby Cycles!